Service Manager-Hatfield, Pa

Employer
Komatsu
Location
Hatfield (Midlantic), Pennsylvania, United States
Salary
Competitive
Posted
Sep 16, 2020
Closes
Oct 16, 2020
Ref
20139
Category
Trade & Skilled
Work Term
Permanent
Work Load
Full Time
Language
English
Description:

Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Komatsu has been a proud member of the Newberry business community since 2001, manufacturing construction equipment that is used throughout North America.

Job Overview

Lead the service department to ensure maximum profit and customer satisfaction. Direct the employees to work in a safe environment. Manage the department to achieve operation goals.

Key Job Responsibilities

  • Ensure the safety of the employee and work environment.
  • Develop plans to achieve department goals for quality and efficiency.
  • Manage accounts receivables as defined in business plan as well as manage the service department to operate within the guidelines set by our manufacturers policies and procedure.
  • Ensure proper training is provided for the service technicians and service administration.
  • Work with factory representatives to ensure warranty factory campaigns are completed.
  • Enforce high work standards for quality and professional service.


Qualifications/Requirements

  • Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
  • High school degree & some college preferred.
  • Construction equipment and industry knowledge.
  • Some excavating and grading knowledge.
  • Knowledge of software and technology applications preferred.


Additional Information

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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