IT Supervisor

Employer
Komatsu
Location
Peoria (KAC), Illinois, United States
Salary
Competitive
Posted
Oct 16, 2020
Closes
Nov 15, 2020
Ref
20035
Work Term
Permanent
Work Load
Full Time
Language
English
Description:

Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Job Overview

We have an immediate opportunity for an IT Support Supervisor to work at our manufacturing facility located in Peoria, IL. This position will supervise and lead technical staff responsible for all client-based support issues.

Key Job Responsibilities

  • Lead, schedule, and supervise the IT desktop support team on the completion of all duties and operational requirements for a manufacturing facility.
  • Provide leadership to subordinates and select, coach and develop employees for optimal effectiveness. Identify competencies and skills and evaluate proficiency. Address skill or proficiency gaps through coaching, training and working with the HR team.
  • Work closely with the support staff both onsite and remote, providing supervisory support of PC device deployments, software installs and phone administration.
  • Create and maintain process and procedure documentation.
  • Define and update IT policies and procedures to ensure corporate standards are upheld.
  • Define and enforce best practices and standards for how IT support specifically in the break/fix area operates. Remove roadblocks and or redefine goals as necessary to meet business objectives.
  • Keep informed of developments in IT technologies.


Qualifications/Requirements

  • Bachelor's degree in IT or a related field
  • 5+ years of IT experience; extensive knowledge of client support and troubleshooting
  • Previous team lead or supervisor experience, preferably in an IT setting
  • Ability to supervise and coach direct reports
  • Ability to effectively communicate verbally and in writing with all levels of the organization
  • Ability to troubleshoot and resolve system issues
  • Ability to prioritize projects and day to day work load
  • Ability to travel to other locations as needed


Additional Information

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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