Site Systems Support Specialist

Saskatoon, Saskatchewan, CA
Jan 13, 2021
Feb 12, 2021
Work Term
Work Load
Full Time
Requisition ID: 35024

Job Category:Engineering

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we understand that challenges are changing rapidly in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff with experience in over 150 countries to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.

Under the direction of the Systems Lead and Project Systems Manager, the Site Systems Support Specialist will provide technical support for project execution systems used by all project stakeholders at the Jansen project site. The Site Systems Support Specialist will work with a team of technical resources and construction management resources at the Jansen site.

Duties and Responsibilities

  • Provide technical support for project execution systems and data integrations including: Construction Data Management, Completions and Turnover, Health, Safety and the Environment, Workforce Management and Project Controls
  • Provide support to assess and address issues raised by project end users (i.e., BHP, HBJV or construction contractors) including:
    • Contacting the party who raised the issue to seek clarification of details, as required,
    • Viewing data in both the software application and corresponding databases for the purposes of analysis,
    • Reproducing the issue in a non-production environment, consulting with HBJV support team members, as required, and determining and initiating next steps for resolution of the issue
  • Regularly query functional super users of project execution systems to proactively identify issues
  • Using the Zendesk incident management system, log and address, in a prioritized manner, all issues raised by project participants
  • Continuously manage and monitor the Zendesk incident management system queue for issues logged by project participants
  • Understand application architecture concepts and standards, set-up and migration procedures
  • Adhere to HBJV development standards including documenting source code designs, configurations, deployment procedures and work instructions
  • Maintain and support source code, which includes identifying and fixing of software bugs
  • Adhere to HBJV’s safety program in the context of project systems & IT support
  • Escalate issues in accordance with the HBJV systems support model
  • Participate in status meetings with the Project Systems Manager, promptly raising issues and contributing to continuous innovation discussions

Skills and Experience

  • Recognized diploma or degree in Computer Science, Information Systems or a related discipline from an accredited college or university or practical work experience in information systems and technology
  • Strong analytical and problem-solving skills
  • Ability to make quick decisions in response to well-defined project requirements
  • Ability to communicate well, in a customer-centric fashion, with all project stakeholders (e.g., HBJV team members, client representatives, construction contractors, vendors, etc.)
  • Experience with the following technologies is preferred;
    • HTML, CSS, JavaScript
    • Microsoft Power Platform (Power BI, Power Automate, Power Apps)
    • Microsoft Azure development tools including: Azure DevOps, Logic Apps, Function Apps, Automation Runbooks, ARM Templates
    • Visual Studio Professional
    • Hexagon SmartPlant suite of engineering design tools
  • 2+ years work experience in a construction/construction management context considered an asset
  • 2+ years work experience on a major EPCM project considered an asset

We are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Hatch is an Equal Opportunity Employer that considers employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, marital status, disability or any other protected status. If you have any special needs requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

Job Segment: Engineer, Developer, Consulting, Information Systems, Computer Science, Engineering, Technology

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