The IT Supervisor is responsible for the performance on a broad variety of tasks that include but not limited to: computer systems administration and support tasks that include analyzing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the mine site. This may include but not limited to PC's, Servers, VOIP, Switches, Routers, Telemetry, and Radio Systems. The IT Supervisor will also complete other tasks as assigned by the IS Manager.

Responsibilities

•Installing personal computer systems, images, upgrades, and peripherals.

•Helping support the VOIP Phone System

•Work with Motorola radios; programming and maintaining, performing preventive maintenance on system hardware.

•Setting up and verifying new user accounts.

•Basic troubleshooting of networking necessary.

•User Administration (Active Directory, VPN), Offer daily operations, and systems support to staff

•Learn and support new technologies on an ongoing basis

•Enforces IT policies as it relates to financial systems and takes appropriate course of action.

•Provide Tier I & Tier II help desk support by fielding calls and/or emails and effectively communicate with end users to resolve issues.

•Resolve hardware and software problems expeditiously and with minimum disruption to users and coordinates hardware repairs with vendors.

•Provide support for Microsoft Windows platforms and Microsoft Office suite; performance tuning, trending, and analysis.

•Install, configure, troubleshoot and maintain desktop/laptop computer images.

•Perform PC deployments of operating system and software applications using enterprise deployment tools (e.g. MDT, GPO/GPP, scripts, etc.).

•Assist with ongoing operating system and application patch management for corporate devices and application including desktops, laptops and mobile devices.

•Managing Ticketing System to prioritize work tasks and responsibilities.

•All other duties as assigned.

Requirements

•Associates degree or 2-4 years of relevant experience

•CompTia A+ or equivalent

•Incident management (break-fix)

•Working knowledge of computer-based networking.

•Excellent organizational and time-management skills and the ability to work independently

•Experience with Windows Scripting, PowerShell or command line tools (CLI).

•Ability to use logic and reasoning to identify the strengths and weaknesses of alternate solutions, conclusions or approaches to problems.

•Proven ability to develop constructive and cooperative working relationships with others, and maintain them over time.

•Ability to effectively communicate information and ideas to a variety of audiences.