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SAP PS and CPM Projects Support Analyst

Employer
Hatch
Location
Johannesburg, Gauteng, ZA
Salary
Competitive
Closing date
Mar 2, 2021

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Category
Auxiliary & Support Staff, Computer etc.
Work Term
Permanent
Work Load
Full Time
Language
English
Requisition ID: 39304

Job Category:Information Technology

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we understand that challenges are changing rapidly in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff with experience in over 150 countries to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.

Looking to take the next step in your career? Hatch is currently seeking a highly motivated SAP PS and CPM Projects Support Analyst to join the Digital group in Johannesburg.

Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.

Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.

The SAP PS and CPM Projects Support Analyst supports the Hatch iPas PM application which is built on the SAP PS (Project Systems), CPM (Commercial Project Management) and Timesheets modules, as well as other non-SAP modules. iPas PM provides support for Prime Contract Management on all Hatch projects. They (the support analyst) will play an important role in user support, data management and in various tasks associated with SAP enhancements, in a techno-functional role. They have the responsibility to assist users, trouble shoot and take on tasks in order to ensure that users are able to manage their prime contracts in an efficient manner. They are responsible for problem ownership and resolution, combined with superior customer satisfaction and service level attainment, for any support requests for iPas PM.

The SAP PS and CPM Projects Support Analyst acts as the first level support for Hatch’s enterprise software systems covered by iPas PM and has the responsibility of ensuring that these enterprise applications support Hatch employees on projects and in corporate roles.

The SAP PS and CPM Projects Support Analyst interacts directly with end users to help them troubleshoot and resolve technical problems with iPas PM. They assume full ownership of the support request, ensuring it is resolved in a timely manner, or escalated appropriately to the iPas PM functional team for review.
The SAP PS and CPM Projects Support Analyst serves as the main contact/liaison between the end user, other support analysts, functional support, and the iPas PM Functional team, who provide second level support and implement enhancements and new solutions.

The SAP PS and CPM Projects Support Analyst will support users on every continent and must be flexible as to working hours. In general, working hours will overlap North American time zones.

As the successful candidate, you will:

  • Manage, support, co-ordinate and resolve issues relating to iPas PM
  • Provide first level support by identifying and resolving system problems and assisting end users in the use of iPas PM for prime contract management
  • Responsible for problem management activities such as issue resolution and root cause analysis
  • Work on and close out tickets in the Hatch Zendesk System, while adhering to SLA’s, standards, and processes for systems at Hatch
  • Manage your assigned ticket queue, and escalate any issues as require
  • Identify proactive solutions for recurring issues
  • Work closely with SAP Functional Team to troubleshoot issues
  • Monitor integrations with external systems
  • Assist with system testing of enhancements and fixes
  • Assist with creation of user and support documentation
  • Maintain current knowledge of relevant technologies as assigned

You bring to the role:

  • BA or BS degree in Business or Business and Computer Science / Information Systems or the equivalent Business and Project Management / Project Cost Control application experience
  • 3 years’ hands-on experience using or supporting a Project Management / Project Cost Control application
  • Understanding of concepts surrounding project cost control
  • Experience in ticket / issue resolution and best practice approaches to user support
  • Excellent problem solving/analytical skills
  • Strong written and verbal communication skills, excellent interpersonal skills and customer focus
  • Results-oriented, self-starter, capable of working independently and within a team environment to meet deadlines
  • Flexible and able to adapt to changing circumstances or requirements
  • Demonstrated ability to learn new concepts


Nice to Have

  • Experience with the SAP PS (Project Systems) module
  • Understand EPCM / Hatch’s project-related business processes


Why join us?

  • Develop innovation partnerships
  • Think locally, work globally
  • Engage with people who make a difference


What we offer you?

  • Flexible work environment.
  • Long term career development


We are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Hatch is an Equal Opportunity Employer that considers employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, marital status, disability or any other protected status. If you have any special needs requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

Job Segment: Help Desk, Information Technology, SAP, ERP, Computer Science, Technology

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