Underground Field Service Technician

USA, United States
Apr 08, 2021
May 08, 2021
Work Term
Work Load
Full Time
Job Summary

As the Field Service Technician, you will troubleshoot, repair, and maintain mechanical and/or electrical aspects of surface and underground mining equipment and components at high profile mining sites. The Field Service Technician is also responsible for new equipment commissioning and training at customer sites with minimal supervision.

Job Description

•Inspect equipment for proper performance and determines faults and malfunctions

•Adjust equipment and repair/replace defective parts components or systems according to scopes of work

•Tests repaired equipment to ensure proper operational performance

•Complete accurate time records, technical reports, failure reports, and parts lists

•Actively participate in continuous improvement initiatives

•Stay current with industry, customer, product developments and technical best practices Customer Service

•Build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction

•Stay current and in compliance with all Sandvik, Customer, State, and Federal regulatory safety policies.

•Ensure customer satisfaction within area of primary responsibility

•Comfortable with working in underground conditions


•Technical certification or diploma in mechanical or electrical fields and a minimum of 5 years related experience with industry-specific equipment.

•Experience with underground and/or surface mining equipment is highly preferred, and diesel and high voltage electrical experience would be an advantage.

•Excellent communication and active listening skills and the ability to maintain strong customer relations with internal and external customers.

•Self-motivated, with a drive to achieve customer satisfaction.

•The ability to work a varied shift schedule is required for this role.

•Excellent troubleshooting ability with strong diagnostic and problem-solving skills

•Knowledge of hydraulics, pneumatics and electrical systems

•Ability to read blueprints and interpret equipment schematics

•Computer literacy

•Ability to facilitate technical training and impart detailed information

•Must confirm to ISO Standards

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