Shared Service Applications Lead

Toronto, Canada
Apr 08, 2021
May 08, 2021
Work Term
Work Load
Full Time
Role Title:

Shared Service Applications Lead

Reports to:

Manager, Shared Service Applications

Manager Once Removed:

Director, IT

Direct Reports:


Job Type:

Full-time, permanent



The Company:

Hudbay (TSX: HBM, NYSE: HBM) is a Canadian integrated mining company with operations, development properties and exploration activities across the Americas principally focused on the discovery, production and marketing of base and precious metals. With 90 years of continuous operation, Hudbay stays strong by building on traditions and knowledge, remaining current through ongoing learning, adapting to new influences and embracing new opportunities. We know that committing to safety, embracing diversity, sharing skills, rewarding performance and encouraging a healthy work-life balance can help our people and our company make giant strides.

This Role:

The Shared Service Applications Lead will coordinate the IT support efforts of the IT team. This includes but not limited to the assignment of trouble tickets and scheduling of the work with the IT employees and our support partners.

This role will support the development and implementation of policies, strategies and initiatives that guide the planning, the integration, the acquisition, the deployment, the operation, the enhancement and the support of the business unit's information infrastructure - the mission-critical business platform for achieving the business unit's strategic and operational goals.

Ongoing Accountabilities:
  • IT Support Coordination
    • Resolve service level expectations and negotiate priorities regarding Applications, Infrastructure, Desktop Applications and Help Des
    • In absence of IT Management, perform coaching and mentorship of peers
    • IT scheduling, forecasting and audit work
    • Liaise with support partners to maintain service levels and relationships
    • Maintain IT disaster recovery and be a member of the disaster recovery team in the selection of recovery strategies and the development, testing and maintenance of disaster recovery plans
  • Operational leadership
    • Facilitate the creation of guidelines, standards and practices that ensure that operations may function, e.g., negotiate with and influence customers/stakeholders in order to maintain customer satisfaction with new policies and practices while optimizing the operation of the entire IT infrastructure, create an environment in which customer concerns and issues may be balanced appropriately and consistently
    • Providing advice and support to peers and more senior staff in order to facilitate business initiatives
  • Provide for the following key areas of IT support:
    • Bring technology and project management expertise to support the development and implementation of new operating processes to increase production and reduce operating costs
    • Balance the reliability, cost-effectiveness, and responsiveness of IT applications to best meet business needs
    • Maintain the currently high levels of IT user satisfaction from employees and implement plans to address identified areas of opportunity for user satisfaction improvement
    • Monitor the external environment to identify new technologies that can enhance Hudbay's business
    • Assist in developing the budget for the upcoming year
    • Directing the daily operations, productivity, performance, and security of Hudbay's IT service delivery function with respect to internal resources, external vendor resources, end user support activities, IT Service Management (ITSM) processes, delivery methodologies, desktop support, technology platforms and related tools

Experience needed to perform job accountabilities well:
  • Minimum of 7 years working with Enterprise Applications such as SAP ERP, SuccessFactors, Intelex, Microsoft Dynamic (among others)
  • Experience working with Service Management Applications, experience with creating reports in Service Now an advantage
  • Experience coordinating the delivery of technology changes following established Change Management Principles and Practices
  • Experience preparing Requests For Proposals/Requests For Information
  • Experience working in a G-Suite environment an advantage

Knowledge & skills needed to perform job accountabilities well:
  • Able to evaluate service delivery, including the preparation of service analytics such as turnaround times, SLA's etc.
  • Comfortable communicating with a wide variety of stakeholders, including the creation of and delivery of presentations
  • Comfortable with, and capable of influencing behaviour of internal client groups, and third-party support vendors, to complete tasks such as test education or documentation
  • Skilled at maintaining documentation concerning application management processes
  • Spanish language skills are an advantage

Qualifications needed to perform job accountabilities well:
  • Post-Secondary qualifications in Information Technology or Business, or a comparable level of work experience
  • ITIL Service Lifecycle certification an advantage

This posting expires on Sunday, 25 April, at 11:59pm EST

Notice to candidates: Please note that some websites make copies of Hudbay job postings on their own website. If you see this job on a website that is not the Hudbay careers page, the best way to get your application to us is by applying directly at . We appreciate the interest of all candidates. Due to the volumes of applications we receive, we are only able to contact candidates that are selected to move forward in the recruitment process. Hudbay is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment process, please let us know with your application.

Notice to recruiters: Please note that Hudbay Minerals does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent/contract placements.

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