Junior System Support Analyst

Mississauga, Ontario, CA
May 07, 2021
Jun 04, 2021
Work Term
Work Load
Full Time
Requisition ID: 33284

Job Category:Information Technology

Location: Mississauga, ON, Canada

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we understand that challenges are changing rapidly in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff with experience in over 150 countries to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.

Looking to take the next step in your career? Hatch is currently seeking a highly motivated Junior System Support Analyst to join the Digital group in Mississauga.

Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.

Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.

The Digital Project Delivery (DPD) Support team assists the project functional team with the development, set-up, deployment, and support of Hatch’s integrated project engineering software tools (known as iPas). These tools ensure project data quality and consistency expected by Hatch and the project based on the approved workflows and procedures. The DPD Support team also provides or is responsible for:
  • Leadership and resolution on technical and configuration issues and advises stakeholders of potential conflicts to assure consistency throughout the life of the project,
  • Assuring alignment among project stakeholders, the project data, workflows, and configurations,
  • Functional user coaching and documentation of project configurations that differ from Hatch core systems,
  • The overall successful implementation of project deployed engineering software tools.

The DPD Support team is looking for a Junior System Support Analyst to help develop, administer, and support the iPas Suite of tools on projects and for the company as a whole.

As the successful candidate, you will:

For the Project:

  • Analyze project functional requirements at project commencement to define technical configuration changes required to the systems to achieve the project’s goals.
  • Use the project’s functional requirements to define technical requirements; understanding where the project will need to take the system to achieve its goals.
  • Investigate and resolve issues identified by project users, engaging additional specialists where needed.
  • Collect and understand requests for minor changes and major enhancements to the system, points out alternative options where possible.
  • Collaborate with the development team to design and generate custom reports, by understanding the needs, priorities, alternatives necessary to support the project’s objectives.
  • Assist with the setup of the iPas suite of tools.
  • Manage technical issues and help users with advanced iPas usage to increase productivity and efficiency.
  • Plan and conduct training of other support staff, discipline Subject Matter Experts (SMEs), and users.

For the Company:

  • Provide input into the development strategy for iPas enhancements in alignment with the business needs and overall PDG systems strategy.
  • Support continuous improvement in the iPas suite of tools, both on projects and within the DPD team processes.
  • Prioritize bugs and enhancements in conjunction with other functional support personnel and Global Discipline representatives.
  • Represent the needs and priorities of the projects during iPas suite functional reviews while working with other functional support personnel to foster global consistency.
  • Collaborate with QA team members to develop and run test scenarios and test cases.
  • Perform functional acceptance testing of bug fixes, minor enhancements and major enhancements and co-ordinates user acceptance testing.
  • Assist with knowledge capture and with the maintenance and update of user, marketing and training materials, manuals, and tutorials.
  • Support business development initiatives.

You bring to the role:

  • A recognized degree in Engineering or Computer Science from an accredited College or University.
  • 1-3 years of experience in Information Technology, ideally in an Engineering, Procurement, Construction and Management (EPCM) environment.
  • Excellent knowledge of automation and data modeling, systems and data integration, validation, and verification.
  • Excellent knowledge of SQL Server programming and administration (SQL & MYSQL), with a sound understanding of Databases and Data Structures.
  • Programming Experience: .NET 4.0 and above, VB, C#/C++, PowerShell.
  • Advanced knowledge of Windows OS & networking.
  • Advanced knowledge of Microsoft Office tools, specifically Excel, Visio and PowerPoint.
  • Well-developed communication and interpersonal skills.
  • Superior time management skills, and the ability to prioritize tasks with minimal supervision
  • High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
  • Software development experience
  • Windows Azure servers
  • Knowledge of BIM principles
  • Experience working directly on projects in a multi-disciplinary engineering environment
  • CAD Experience: MicroStation, AutoCAD
  • BIM Experience: Aveva suite, Bentley OpenPlant suite, Hexagon SmartPlant suite
  • Programming Experience: APIs (RESTful APIs and OpenAPI), Power BI, Visual Scripting for MS macros, Python, FORTRAN, HTML5

Why join us?

  • Develop innovation partnerships
  • Think locally, work globally
  • Engage with people who make a difference

What we offer you?

  • Flexible work environment.
  • Long term career development

  • #LI-KK1

We are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Hatch is an Equal Opportunity Employer that considers employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, marital status, disability or any other protected status. If you have any special needs requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

Job Segment: Information Systems, Technical Support, Information Technology, Help Desk, Systems Analyst, Technology

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