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Operational Support Centre Officer Apply Now angle-right
The DM Roads business provides a range of services in road network management and strives to deliver better community experiences through smarter solutions . We assist road and intelligent transport systems (ITS) asset owners to extract maximum value from their assets and provide road networks that meet the demand of today's ever-changing environment. We operate from a network of over 50 depots and maintain more than 33,000 km of road.

Due to exciting new growth we are now seeking to add to the capability of our high performing team. This is a great time to join an industry leader that has built a trusted reputation on the quality of service and further develop your career on long term government contracts.

We have an opportunity for an experienced Operations Support Centre Officer to join our DM Roads business. You will be required to liaise with the community, receiving and following through on customer/community concerns to resolution with a professional, can-do approach.

ABOUT YOU

You will possess demonstrated experience working as the main point of contact with the public, dealing with inquiries, problem-solving and providing efficient administrative support.

You will also possess;

• A customer service approach with a good understanding of customer needs and expectations
• Capacity to work accurately with attention to detail
• Ability to work rotating shifts eg: 4 days on, 4 days off over days, nights and weekends
• The ability to coordinate multiple administration tasks/processes with tight deadlines and limited supervision
• Good work ethic with a focus of teamwork, collaboration and support
• Database maintenance, tracking the progress of issues through to completion
• Proficient computer literacy with practical knowledge of MS Office
• The ability to build and maintain effective relationships with both internal and external clients & stakeholders
• Actively participating and supporting Zero Harm initiatives and strategies

WHAT WE OFFER

• A workplace that focuses on Zero Harm for our people and the community
• An opportunity to make an impact with a growing and forward-thinking company
• The opportunity to further develop your skills and professional development

We do not accept applications via email but for more information, please email jason.cant@downergroup.com or call 0437 353 230.

Please note, screening and interviews may take place prior to closing date - applications may also close before this date.

"Notwithstanding the location of this position, all qualified Australian citizens and permanent residents from all locations are encouraged to apply".