Customer Services & Digitalization Administrator

· Opportunity to partake in a new digital journey

· Driving transformation and innovation within commercial services

· Deliver market leading commercial service processes and experience

· The role can be based in either Chicago or Montreal

About the role

Our new Commercial Services & Digital team will streamline and guide how we invest in and harness technology for Commercial. This team will modernise and digitise our manual processes, addressing pain points for employees and focus on initiatives for improving customer experiences. We see Commercial Services as the engine room with their focus on post deal tasks such as invoicing, trade finance, shipping and laytime. Commercial Services & Digital is a unique opportunity to bring digital closer to the business, to create more synergies between teams and bring together business improvements to achieve business excellence.

The key object of the role is be a key team member within the CS&D team and take ownership of contract and sales order, invoicing, trade finance and logistics for Non-Bulk Atlantic businesses.

Reporting to the Team Lead the role will:

· Perform Customer sales administrative activities to support sales and customer service in providing excellent customer service.

· Manage inventory and warehouses to ensure just in time delivery

· Managing Month end reporting activities

· Be customer oriented and demand driven, responding to the customer service team

· Administrate Commercial services like invoicing, sales orders, contract entries. and purchase for resale activities

· Manage 3rd party cathode & raw material intake for processing including purchase orders

· customer returns, metals accounting, and management of weighing, sampling, assaying, and umpire processes required for some roles

· Manage production and logistics delays and upsets. Work with relevant parties to minimize impact

· Solving system issues related to customer service needs.

What you will need for the role

To succeed in this role, you will have:

· Ability to work in a matrix team environment and strong stakeholder management.

· Using technical and financial knowledge in order to be able to understand internal customers' processes/behavior, costs, products/markets and actively discuss value in use matters

· Advanced knowledge of SAP, RTBS experience preferred

· Knowledge of PowerBI, Excel and other BI tools

· Knowledge of trading in metals and minerals preferable

Where you will be working

The Commercial group is focused on maximising the value of our products; growing value in the marketplace through partnership with the company's customers, suppliers, product groups and Group functions. Headquartered in Singapore, and integrated with Rio Tinto's assets, hubs, and offices globally, Commercial's purpose is to provide the commercial insights to drive value along the mine-to-market value chain. Commercial incorporates and utilises the knowledge and capabilities of the global Sales & Marketing, Procurement, and Marine & Logistics organisations, supported by the Market Analysis, Commercial Treasury and other functions, to ensure our approach to business is driven by a commercially-astute and innovative mind-set.

The Commercial group came under the leadership of the newly appointed chief commercial officer on 1 January 2018.

About us

As pioneers in mining and metals, we produce materials essential to human progress.

Our long history is filled with firsts. We've developed some of the world's largest and best quality mines and operations, and our people work in around 35 countries across six continents. Aluminium and copper, diamonds, gold and industrial minerals, iron ore, coal and uranium: our materials make up the world around us. You will find them in smartphones, planes, cars, hospitals and throughout your home.

Creating an inclusive and diverse workforce

We are a diverse team of talented, enthusiastic individuals who foster a culture of inclusion. No matter how they may differ, our people share one thing in common. It's a belief that work is more rewarding when we are accepted and valued for our differences, not judged by them. We all have something to contribute, and it's this contribution that makes for a great organization and fulfilling career.

Application Deadline: 4th June 2021

Please note, in order to be considered for a role you must complete all pre-screening questions.

"Rio Tinto reserves the right to remove job postings prior to the stated closing date, therefore, if you are interested in applying for this vacancy please submit your application as soon as possible."