Skip to main content

This job has expired

Supervisor, Customer Relations - CAT Products and Services, Mining and Equipment

Employer
Toromont CAT
Location
Multiple Locations
Salary
None Given
Closing date
Sep 6, 2021

View more

Category
Marketing & Commercial, Supervisory
Work Term
Permanent
Work Load
Full Time
Language
English

Division : Mining

Job City  : Multiple Locations

Site : Position Status : Permanent, Full time

Job description :

More than just a job, Toromont Cat will give you a secure career in an industry-leading organization that you will be proud of - a winning team that will help you grow and succeed. At Toromont Cat, you will experience a culture of belonging, opportunities for career enrichment, a professional team and attractive total rewards that give employees a sense of pride and accomplishment in working for one of Canada's top employers.

As Supervisor, client relations, this opportunity requires you to excel in support and service to clients within the Heavy Equipment industry (Mining and Industrial). Your expertise in CAT products and services will ensure that you can manage the customer relationship and overall customer experience. Strong technical knowledge of CAT products and service is a requirement.
Offer excellent service to our clients. Manage and coach teams in our customer support and operations model.

  • Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies.
  • Supervise Customer Support within Mining and Heavy Equipment industry as well as programs offerings and initiatives.
  • Effectively schedule and plan client rebuilds, assist with preventative maintenance planning and fleet maintenance strategies.
  • Prepare quotes and invoices in a timely manner to manage work-in progress.
  • Assist with warranty decisions, repairs and claims as appropriate.
  • Continuously promote customer satisfaction by proactively and effectively managing customer concerns and expectations.
  • Ensure all employees comply with established company and customer safety rules including investigating workplace incidents and near misses.
  • Foster a culture of continuous improvement by scheduling/participating in meetings with management, other departments, and employees.
  • Manage fixed assets and help prepare plans for capital expenditures.

Job Qualifications :

  • Post-Secondary education with a technical focus
  • Experience in the Heavy Equipment industry and strong technical knowledge of CAT products and services
  • 3-5 years’ experience in a supervisory role
  • Highly safety conscious, customer centric with effective interpersonal leadership, coaching and teambuilding skills to support operations
  • Must be able to effectively manage competing deadlines in a fast paced and rapidly changing environment
  • Self-motivated, independent and a team player with a sense of urgency and attention to detail
  • Computer literate with proficiency in Microsoft Applications, DBS and SIS (asset)

Established in 1993, Toromont Cat is a division of Toromont Industries (TSX: TIH), a publically traded, diversified growth company incorporated in 1963. We are focused on offering our customers solutions aimed at making their business more successful. With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice. At Toromont Cat, safety is a top priority. We strive to achieve an environment free of injury and accidents for employees and customers, driven by continuous and successful risk management, and sustained by our values and our actions

Toromont is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, Toromont provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.

Please submit your application https://bit.ly/3AEfFeR or send your resume via the Send Application button below.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert