Payroll Helpdesk Officer
Apply now Job ID: 582985
Job type: Full Time - Fixed Term
Location: Sydney, North Ryde
Categories: Finance & Administration

Who we are
Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.
Position summary
An opportunity has come up to backfill one of our outstanding team members who has moved into a secondment role. This will initially be a 12-month full time FTC based at our North Ryde Head Office with a strong chance of permanency for the right person.

The Payroll Helpdesk Officer is primarily responsible for the management of the Customer Support Portal, Group email accounts and Phone support calls within the Payroll Service Centre to provide a high quality and comprehensive payroll helpdesk. The role is responsible in ensuring calls and requests are logged and responded to within agreed Service Level Agreements
THE ROLE

• Managing a high volume of customer queries through phone calls, emails and the Customer Support Portal in an efficient professional manner
• Tracks Customer requests and escalates Calls and tickets to the appropriate payroll officer or Team Leader within the agreed SLA
• Assist the payroll team with administrative work as directed by the Payroll Team Leader
• Adheres to all Downer policies, procedures and standards

ABOUT YOU

• 1+ years helpdesk/call-centre/customer service experience in a medium to large organisation preferred
• Experience working in Shared Services or Payroll processing environment preferred
• Demonstrated basic administration skills are mandatory
• Able to work effectively in a cohesive team environment
• Able to clearly and effectively communicate information, both verbally and written
• Able to effectively plan, prioritise and organise workload to ensure that individual and team KPI's and goals are met
• Able to understand, process and provide feedback in regard to customer requests/queries
• Able to follow processes and possess attention to detail to ensure that work of a high quality
• Able to work effectively in a fast-paced, rapidly changing environment
• Knowledge of Payroll processes and systems would be an advantage

WHAT WE OFFER
As an employee of Downer, you may benefit from a range of career support programs, well-being packages and financial benefits, available through us and our selected partners. These include:

• Access to the Employee Assistance Program;
• Flexible work arrangements;
• Onsite cafe;
• Salary sacrifice superannuation;
• Novated leasing;
• Banking discounts & offers;
• Discounted travel & accommodation;
• Discounted vehicle rentals;
• Offers and cash back on selected shopping portals;
• Discounts on technology products; and
• Exclusive offers on a range of vehicles.

If you are enthusiastic and dedicated to establishing and growing your career we'd love to speak to you! Hit apply now or contact Paul Sampedro for more information on Paul.Sampedro@downergroup.com