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Team Leader - Service Management Centre Apply Now angle-right
Downer New Zealand has a proud history that can be traced back to 1870, and today we are NZ's leading provider of integrated services. Our commitment is building long-term relationships and supporting our customers with high calibre services and solutions. The key to our success is our people who, on a day-to-day basis, they stand and deliver the company's core values of Excellence, Courage, Collaboration & Integrity across a diverse landscape of markets. We are proud of what we do, and that we support the well-being of the communities we work, live and play in.

The Role:

Leading our team of dedicated Dispatch Coordinators, you will be responsible for ensuring smooth running of our Service Management Centre. Based in New Plymouth, you will guide and support your team to provide effective and timely customer solutions.

As a 24/7 fault response for, our client and key stakeholders you will ensure effective rosters are in place, the team are fully trained and processes are efficient. Acting as an escalation point for issues you will have working knowledge of our network/service provision and actively coach your team to continually increase their capabilities and ensure KPIs and SLAs are met.
About you:
Offering a natural leadership style and strong customer service experience in a high call volume environment, you'll be a proven multi-tasker able to react quickly to urgent requests whilst maintaining a positive and calm demeanour. Tenacity, resilience and a commitment to process improvement will be highly valued as well as an ability to develop effective relationships throughout the organisation to make things happen.

You will also demonstrate reporting and analysis skills along with a solutions focussed attitude, an ability to use computer systems to your advantage, and a driven approach to deliver results for our client, customer and our business.

What we offer:

This is an outstanding opportunity to work in our diverse business. We offer you the opportunity to join our diverse and inclusive culture, and be part of a great team working in a collaborative environment. We provide comprehensive training to meet the stringent criteria of our industry, a competitive remuneration package reflective of your skills and experience, and all the tools of trade you need to do your job.

If this sounds like the opportunity for you, head to www.downercareers.co.nz and enter reference number 583011 to apply.

Downer NZ is an equal opportunity employer committed to creating a diverse and inclusive culture.

Our workplaces are drug and alcohol free - all successful applicants will be required to undertake a Pre-Employment drug test and medical.

Due to the fast-paced nature of Downer, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.