Payroll Operations Support Specialist - BSC Payroll
Apply now Job ID: 583437
Job type: Full Time - Fixed Term
Location: Sydney, North Ryde
Categories: Finance & Administration

Who we are
Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.
Position summary
A fantastic opportunity has become available for a Payroll Operations Support Specialist to join the Payroll Services team at Downer Group. Based in our Sydney North Ryde Office.

Payroll Services is part of our BSC (Business Services Centre) and includes payroll, purchase to pay, accounts receivable, procurement and travel and expense management. The delivery of these services is enabled by the combined efforts of BSC's solution advisory, solution training and systems accounting teams, together with change management, finance and human resources specialists.
THE ROLE
Reporting to the Group Payroll Operations Manager, the Payroll Operations Support Specialist is responsible and accountable for ensuring that service to our customers is delivered according to our Service Level Agreements (SLAs) and is of the highest quality. In this newly created position you will also be responsible for:

• Accurate and on time payrolls
• Management of escalations
• Process Improvement ideas generation and assistance with implementation
• The Downer Standard (TDS) reviews
• Incident report input and assistance with implementation of improvements
• Supporting Team Leaders to implement process change and controls as a result of compliance monthly findings
• Management of Downer Customer meetings
• Monthly KPI reporting

ABOUT YOU

• 7+ years' experience managing a high functioning team of Payroll Professionals
• Demonstrable experience in superior customer service
• Certificate IV of Payroll Management or similar qualification is desirable
• Proven Experience in Operational Disciplines and Continuous Improvement
• Ability to effectively support the team, including the ability to plan and organise work, provide coaching and guidance to team members.
• Experience in communication to a range of stakeholders, including business customers, HR, Finance and Accounting teams
• Ability to strategically plan and implement workplace improvements, designed to maximise efficiency, reduce re-work and improve business performance
• Experience formulating strategies and concepts to ensure that team delivers in-line with SLA's
• Ability to work collaboratively in a fast-paced environment and quickly shift focus as required

WHATS ON OFFER
As an employee of Downer, you may benefit from a range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners. These include:

• Access to the Employee Assistance Program;
• Flexible work arrangements;
• Onsite childcare;
• Salary sacrifice superannuation;
• Novated leasing;
• Banking discounts & offers;
• Discounted travel & accommodation;
• Discounted vehicle rentals;
• Offers and cash back on selected shopping portals;
• Discounts on technology products; and
• Exclusive offers on a range of vehicles.

If you are enthusiastic and dedicated to establishing and growing your career we'd love to speak to you! Hit apply now or contact Paul Sampedro for more information on Paul.Sampedro@downergroup.com