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Service Desk Intern - Mississauga (Winter 2021)

Employer
Hatch
Location
Mississauga, Ontario, CA
Salary
Competitive
Closing date
Nov 2, 2021

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Category
Auxiliary & Support Staff, Computer etc.
Work Term
Internship
Work Load
Full Time
Language
English
Requisition ID: 47005

Job Category:Information Technology

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we understand that challenges are changing rapidly in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff with experience in over 150 countries to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.

Responsibilities:
  • Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services;
  • Prioritize and manage service support requests in line with expected service levels targets;
  • Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects;
  • Must be able to deploy image and software to computers locally and remotely;
  • Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required;
  • Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead;
  • Promote and adhere to departmental and organizational information security policies, standards and procedures;
  • Perform other related duties incidental to the work described;
  • Strive for excellence in customer service in line with the company values and expectations;
  • Ability to work overtime or flexible time when required.
  • Ability to travel to different offices and sites across the Greater Toronto Area and abroad.

Qualifications:
  • College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment.
  • Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware.
  • Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required;
  • Familiarity with standard helpdesk software and a good knowledge of remote user support;
  • Excellent understanding of Microsoft products, including MS Office 2016, Lync, Office 365, Skype for Business, Teams, SharePoint, OneDrive is required;
  • Application Support for Adobe Acrobat, Bluebeam, and other current and new applications that exist within the organization;
  • Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin;
  • Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy;
  • Strong analytical, problem solving and troubleshooting skills;
  • Ability to function well in a team environment; work independently as needed;
  • A+, Network +, MCP or Cisco certifications are an asset
  • Strong customer focus skills;
  • Strong oral and writing proficiency in English;
  • Minimum two-year relevant education or experience working in a similar service desk technical support role;
  • All candidates must have legal authorization to work in Canada without employer sponsorship and ability to travel to the USA if necessary;
  • A driver’s license with access to a vehicle on a daily basis.


We are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Hatch is an Equal Opportunity Employer that considers employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, marital status, disability or any other protected status. If you have any special needs requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

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