As our IT technician, you will provide general IT support for the Greens Creek mine site. Every day you will work at a mine site on a remote island about 18 miles outside of Juneau, Alaska. You’ll start everyday planning and prioritizing work activities, using time efficiently and effectively. You will be called upon to assist in the installation, configuration, and maintenance of desktops, laptops, printers, phones, and mobiles devices, providing general IT support. To thrive in this role, you must have the initiative to keep abreast of rapidly changing technical developments and opportunities, communicating them with the IT Director and your colleagues. We’re on a remote island, you must know how to work independently and be available to respond during non-working hours for urgent situations.

About Us

The Greens Creek Mine, located on Admiralty Island 18 miles south of Juneau, is an underground polymetallic mine operating since 1989, employing approximately 450 people. The mine is owned and operated by Hecla Mining Company, headquartered in Coeur d’Alene, Idaho. Established in 1891, Hecla has a rich history as a distinguished and respected precious metals producer. Winner of numerous safety and environmental awards, Greens Creek is seeking new team members committed to professional growth and success.

Here’s what you can expect in this role:

• Training first. Every hire is provided MSHA training in the first 4 days on the job. We also provide department-level training on not just what to do, but safety, as well.
• Apply your technical aptitude to analyze and correct problems using documented procedures, available tools, personal knowledge, and skill.
• You will be engaging requests, incidents, and communications that are received through Hecla’s service desk ticketing system.
• You’ll be responsible for keeping the server and workstation software up to date and maintain sustainable backup procedures.
• You may be working on a remote island and living in a mining camp environment away from home. Every department is slightly different, but our IT department works 15 days for 11 or 12.5 hours each, followed by 13 days off.
• Safety is important. You will ensure the safety of yourself and others in the workplace. You will take due care while performing your work.
• A team you can rely on, a team that has your back.

If you’re interested in this role, apply on our website at this link:http://www.hecla-mining.com/careers/

We have a three-part interview process. You must complete the self-assessment that will be sent to you via e-mail after you have completed your application. Then, if you are selected, our first interview will be a pre-recorded video with three questions you’ll answer. The questions are why you want to work for us, to talk about a previous job, and to tell us about yourself. Finally, if you are selected to move forward, you will be invited to a live video interview.