Service Delivery Manager - Communications ODM
Apply now Job ID: 584952
Job type: Full Time - Permanent
Location: Sydney, North Ryde
Categories: Project Management, Construction, Telecommunications

Who we are
Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.
Position summary
Our On Demand Module (ODM) contract is to service both business and commercial customers along with residential applications providing them access to nbn's fixed network across all technologies including FTTP, FTTC, FTTN and HFC. The contract covers NSW, QLD and WA and utilises a schedule of rates model to complete the works. The works include the full survey, design and construction of these customer orders to connect them to the local nbn network.

Joining our ODM project team based in North Ryde, NSW as a Service Delivery Manager, this busy and demanding role will see you develop and manage all aspects of service delivery in the region, ensuring effective management of resources and contractual obligations are delivered on-time and to schedule. Successful delivery will be contingent upon your active leadership and participation in the key areas of Construction Management, Progress Reporting and Commercial Administration. You will manage the Zero Harm safety culture throughout delivery and develop strong relationships with clients, workforce and suppliers to enhance project performance. Previous experience in a similar role combined with a collaborative leadership style will ensure your success in this position.

ABOUT YOU

• Tertiary qualification in Engineering, Project Management or Business Management preferred
• Extensive experience within the telecommunications industry in a similar role, preferably in customer service based, high volume, ticket of work type projects
• Demonstrable and successful project/construction/operations management experience/capability
• Working knowledge of maintaining and controlling the cost, schedule and quality of project activities to meet contract requirements.
• Strong proven track record of managing a sub-contractor or direct workforce to meet defined targets
• A thorough understanding of service delivery processes with a self-sufficient, flexible and customer-oriented approach to work
• Project Management tools and systems understanding.
• Safety and quality focused with a high level of attention to detail
• Passionate and driven to provide a high level of service to internal and external stakeholders
• Collaborative leadership style with the ability to coach and mentor a team
• Excellent interpersonal communication and people management skills

WHAT WE OFFER

• Employee benefits & wellness program
• A supportive & dynamic team environment
• Work in an essential services industry

For more information please contact Paula Collins, Talent & Sourcing Business Partner - paula.collins@downergroup.com

Please note that applications will not be accepted via email. Please submit your application via the advertisement.