National Services Manager

Employer
CSG Talent
Location
Sudbury, ON, CA
Salary
Competitive
Closing date
Feb 14, 2022

View more

Category
Trade & Skilled
Work Term
Permanent
Work Load
Full Time
Language
English
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Job Details

National Services Manager Canada - Ontario - Sudbury

Do you have strong service experience within the mining OEM industry?

Have you successfully and effectively managed national operations and workshops?

Are you a leader with the ability to motivate others?

Our client is a global engineering group specialising in mining and rock excavation, metal-cutting and materials technology. They are looking to expand their team across Canada with the addition of a strong leader who has the ability to motivate others.

With an exciting and ambitious growth strategy in place our client is looking for a National Services Manager to join their division in Canada, for a role covering the whole region, to be based in Sudbury. This challenging role will be responsible for the effective and successful management of labour, productivity, quality and safety of the operations and workshops nationally. The Service Manager is responsible for identifying and implementing enhancements to operational procedures and processes.

In this National Services Manager position you will also be responsible for:
  • Contributing operations information and recommendations to strategic plans and reviews, including forecasting and scheduling.
  • Managing all aspects of the operations team to meet the defined targets for the division, business area and local sales area.
  • Analysing and improving organisational process and workflow for the Services & Workshop teams.
  • Coaching and developing the operations team to ensure the team's objectives and goals are met while encouraging collaborative performance.
  • Managing resources to meet utilisation targets and capacity requirements.
  • Developing and enhancing the overall relationship with customers that lead to constructive and profitable business partnerships.
  • Monitoring department issues and client complaints to create strategic methods to lessen recurring issues.
  • Ensuring projects are executed with a high level of professionalism and accuracy so that the Customer will entrust the Parts & Services group with larger work scopes.
  • Monitoring and controlling sites to ensure they are in line with project set up costs and budgets.
  • Developing strategic plans for the continued expansion of services and capabilities within the area of responsibility.
  • Overseeing and investigating competitor activities and conducts site audits and relevant market research that enables market competitiveness.
  • Managing cost base in accordance with budget and commitments and ensures implementation of appropriate financial controls.

Essentials
  • Minimum of 10 years progressive experience within the mining OEM industry.
  • Demonstrated leadership skills with the ability to motivate others to achieve outcomes.
  • Business or Technical Diploma or Degree.

If this is an opportunity you would like to discuss further, please get in contact.

Company

CSG take a pro-active approach to executive search, specialising in headhunting hard to fill roles across senior level roles globally.

With our team of highly knowledgeable, specialist recruitment consultants and vast global networks, we’re able to achieve unparalleled recruitment success for our candidates and clients worldwide.

Originally established in 2003, CSG was formed from the merger of six specialist executive recruitment agencies in 2015, and now has over 200 employees working across six offices throughout Europe, Australia, Asia Pacific and MENA.

We aim to be the first and continuous choice when managing both our clients' global talent needs and our candidates' long term careers.

Find Us
Website:
Location
AU

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