Job Description

SNC-Lavalin Group Inc. is a Canadian company based in Montreal that provides engineering, procurement, and construction (EPC) services to various industries, including mining and metallurgy, environment and water, infrastructure, and clean power. The firm has over 50,000 employees worldwide, with offices in over 50 countries and operations in over 160 countries.

The delivery of SNC Lavalin Group IT is via a function called IT Services, having developed an operating model for 2021 to revolutionize the way IT services are provided to the company, moving from a ‘Business as Usual’ focus to an organization driven by Business Value.  Key concepts include transitioning to digital products, adopting agile delivery approaches across the organization, leveraging cloud services, and applying focus to supporting company project bids and delivery.

Purpose of the Team/Role:

The Desk Side and Technology Support Analyst is responsible for the resolution of 2nd Line tickets. They will have a good understanding of technology and demonstrate excellent customer service skills.

Key Deliverables/Responsibilities:

• General troubleshooting of the SNCL desktop computing environment based on incidents service tickets logged via the Global Service Desk.
• Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to Best Practice guidelines.
• Deploy desktop computers and peripherals, record, and track assets during deployment according to Group Is standards and workflow procedures.
• Troubleshooting a range of application and telephony issues: investigating, diagnosing faults, and working through to resolution.
• Support the set-up of new offices, sites, or projects across the local region.
• Support the Senior Desk Side and Technology Support Analyst ensuring the maintenance of all local equipment rooms and conference room IS facilities, mitigate risks arising from audits, fire, safety, or other risk assessments.
• Exhibit a flexible approach to working and provide cover when necessary.
• Ability to communicate at all levels within the company.

Experience:

• Ideally suited for a candidate willing to learn and grow into the role from basics.
• Broad technical understanding of IT services and technologies.
• Ability to learn, understand, and apply new technologies.
• A valid clean driving license is essential as travel will be required to other SNCL offices.
• Travel expected to other offices.

Training:

SNC-Lavalin develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents. These are reviewed with individuals through an annual appraisal process. We actively support staff in achieving corporate membership of relevant institutions.

Rewards and benefits:

SNC-Lavalin offers a fantastic range of benefits, which you can tailor to suit your own health, wellbeing, financial and lifestyle choices.
All the information you need to know is available on our dedicated benefits portal; your reward, which is available to access 24/7 from any device: https://yourrewarduk.snclavalin.com/your-benefits

Additional Information:

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

Worker TypeEmployee

Job TypeRegular

At SNC-Lavalin, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

SNC-Lavalin cares about your privacy. SNC-Lavalin and other subsidiary or affiliated companies of SNC-Lavalin (referred to throughout as “SNC-Lavalin”) are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

By submitting your personal information to SNC-Lavalin, you confirm that you have read and accept our Privacy Notice.