Senior Support Officer, ERP
- Employer
- First Quantum Minerals
- Location
- Ndola, ZM
- Salary
- Competitive
- Closing date
- Feb 2, 2022
View more
- Category
- Auxiliary & Support Staff
- Work Term
- Permanent
- Work Load
- Full Time
- Language
- English
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PURPOSE
KEY RESPONSIBILITIES
SAFETY:
QUALIFICATIONS AND EXPERIENCE
BEHAVIOURAL TRAITS
OPERATIONAL REQUIREMENTS
Visit our website and register for instant job alerts at www.first-quantum.com
Follow us for the latest news at https://www.linkedin.com/company/firstquantumminerals/
- Pronto-Xi is an ERP tool used in the FQM group, which has integrated Financials, Supply Chain, Project, Maintenance and reporting needs to help business run its business
- Reporting to the ERP Support Lead, we are seeking a suitable candidate to provide ERP support, training and service improvements to the business and users within the group
- The ERP Pronto team, provides first level of support to users as part of a wider team, that can help, develop, and enhance their environment
KEY RESPONSIBILITIES
- To Manage & Assist with Centralised helpdesk via email support, telephone as required
- To assist with fine tuning activities, and user processes and training
- Revising & Preparation of training documents, Video's and On-Line training material. To support and improve user's experiences, and supporting new capabilities in line with new Technologies and Changes in our Business environment.
- Prioritise the needs of each Request, by Operation, and Users, in conjunction with day to day tasks and Project deadlines.
- Prioritise the issue at hand, to minimise downtime, end user efficiency
- Enforce Company and Department Policies, Security Protocols, Change Control and Good Accounting Practices currently adopted by the group, through training, and advice given
- Daily proactive maintenance checks
- Maintenance and review of User Security in accordance with Corporate practices
- To Administer user access controls
- To manage and log software faults as required, with vendor, expedite issues
- Testing of processes, and procedures, upgrades, and patches before applying
- Follow internal controls policies
SAFETY:
- Maintaining a pro-active approach to all aspects of operational and behavioural safety and encourage teamwork within the department in line with FQMO company values.
- Proactively confront others about safety and security violations.
QUALIFICATIONS AND EXPERIENCE
- Grade 12 certification
- Bachelor's Degree in relevant field
- ACCA or CIMA
- Minimum 3 years' experience working with ERP Systems
- Previous knowledge of financial and administration procedures
- Minimum 3 years' experience in a Mine Management Accounting or Cost Accounting
- Minimum 3 years' experience in Data Analysis, Report writing, Problem solving
- Proficient in Microsoft Office suite, Visio, BI, SQL and Operating Systems, Pronto-Xi and Cognos
BEHAVIOURAL TRAITS
- Teamwork
- Bold initiative
- Thinking safely
- Upholding quality
- Technical Skill
- Analytical Skills
- Driving quantity
- Ethical
OPERATIONAL REQUIREMENTS
- Drivers Licence
- PC Literacy (HIGH)
- An understanding of the cultural and political environment
- An understanding of relevant legislation, policies and procedures
Visit our website and register for instant job alerts at www.first-quantum.com
Follow us for the latest news at https://www.linkedin.com/company/firstquantumminerals/
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