Requisition ID: 52461

Job Category: Information Technology

Location: Newcastle , New South Wales , Australia

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we understand that challenges are changing rapidly in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff with experience in over 150 countries to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

Looking to take the next step in your career? Hatch are currently seeking highly motivated IT Support Technician to join the Digital team supporting the NSW region.The ideal candidate willhave flexibility to work across or do visits to each office - Newcastle, Tuggerah, Wollongong and Sydney. This role would suit astudent (Uni/TAFE) who is seeking casual hours to complement their studies.

As the successful candidate, you will:

• Assist users with computer/printer/network-connectivity issues
• Conduct day-to-day operation of all PCs and peripherals, whether stand-alone or network
• Respond to enquiries and ensure internal service level agreements are maintained
• Gather information and escalate to senior team members so they can anticipate and alleviate potential problems
• Work with the team to maintain formal procedures and policies for consistency and increased productivity

You bring to the role:

• Team player
• Previous experience working in a customer service role will be highly regarded
• Excellent communication skills both written and oral
• Analytical skills and troubleshooting methods
• Possess or working toward bachelor’s degree/advanced diploma in computing or computer science discipline or equivalent combination of education, training or work experience is highly desirable.
• Keen interest in all things related to IT

As an employee with Hatch you will build professional relationships with renowned experts, and champion great initiatives for reputable, well-known clients. You will belong to a company that fosters career growth, encourages continuous improvement and is pioneering in nature.

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

As an accredited Employer of Choice for Gender Equality (WGEA) and Equal Opportunity Employer, we are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Within Australia, this includes supporting and encouraging a flexible workplace and a comprehensive benefit offering.If you have any special needs requirements, please discuss with us and we will do our utmost to accommodate your request.

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