IT Site Support - Shanghai
- Employer
- Rio Tinto
- Location
- Shanghai, Shanghai, China
- Salary
- Competitive
- Closing date
- May 24, 2022
View more
- Category
- Computer etc., Construction, Trade & Skilled
- Work Term
- Permanent
- Work Load
- Full Time
- Language
- English
Job Details
- Opportunity to work in a world class organization
- Exposure to global operations, processes and stakeholders
- Fantastic benefits
- Based in Shanghai, China
About the role
We are looking for an IT Site Support to provide onsite IT support to the Rio Tinto Shanghai office thereby ensuring the business needs are met and operational disruptions minimised.
This role is a great opportunity for an enthusiastic individual seeking new challenges. Working from satellite office in Shanghai and reporting to the Superintendent Site Support APAC, you will be
- Providing on-site support services to customers in China and remote support to APAC region.
- Operating within IS&T processes and framework.
- Providing on-site presence and support for IS&T customers.
- Acting as the local site contact for remote resolver groups and IS&T partners to ensure customer expectations and/or site requirements are achieved.
- Contributing to the IS&T customer service reputation by maintaining a high level of customer focused service through consistent delivery of professional and polite support.
- Managing and aligning customer expectations against IS&T priorities to ensure all incidents and requests are managed in line with operational requirements.
- Attaining a good understanding of the operational activities to ensure business impacts are minimised by outages/ incidents.
- Providing on-site technical leadership to less experienced resources to ensure service standards are maintained.
- Maintaining up to date knowledge of toolsets and technologies required to effectively perform the role.
About you
To be successfully considered for this role, you will have:
- A Bachelor's Degree in IT or equivalent
- Good relationship building skills
- Minimum 5 years' experience in handling level 1 and level 2 IT support
- Knowledge of general IT functions and remedial activities
- Knowledge of Incident Management process
- Knowledge of Customer Service communication and communicating technical resolutions in a business context.
- Communicating effectively in a clear, layman manner to customers in person, over the phone and via e-mail regarding IS&T issues/requests
- Ability to prioritise tasks to ensure business demands/ requirements are managed effectively
- Apply specialist technical knowledge to achieve operational effectiveness
It will also be beneficial if you have:
- Working in the IT department of a global diversified corporation
Where you will be working
Since Rio Tinto established its first office in Beijing almost 40 years ago with just three people, the Group has built partnerships with China that span supply, innovation, knowledge transfer, culture and procurement. It's a relationship that has been transformative for Rio Tinto and which continues to make a significant contribution to China's growth story.
The company's history in China stretches back over a century, when Rio Tinto made the first borates sales to the country. Since 1973 when Rio Tinto was one of the first foreign companies to export iron ore to China, it has shipped over 2.5 billion tonnes of the commodity, more than any other mining company. This extraordinary volume has been driven in large part by the pioneering joint ventures and partnerships that the Group has forged in recent decades.
About us
As pioneers in mining and metals, we produce materials essential to human progress.
Aluminium for cars and smartphones. Copper for wind turbines, electric cars and the pipes that bring water to our home. Iron ore to shape our city skylines. Borates that help crops grow, titanium for paint - and diamonds that celebrate the best things in life.
Our long history is filled with firsts. We've developed some of the world's largest and best quality mines and operations, and our people work in around 35 countries across six continents.
Creating an inclusive and diverse workforce
We are a diverse team of talented, enthusiastic individuals who foster a culture of inclusion. No matter how they may differ, our people share one thing in common. It's a belief that work is more rewarding when we are accepted and valued for our differences, not judged by them. We all have something to contribute, and it's this contribution that makes for a great organization and fulfilling career.
Application Deadline: 2nd May 2022
Please note, in order to be successfully considered for a role you must complete all pre-screening questions.
'Rio Tinto reserves the right to remove job postings prior to the stated closing date, therefore, if you are interested in applying for this vacancy please submit your application as soon as possible.'
Company
We are curious and creative, ingenious and hard-working. We are pioneers – exploring the boundaries of everything we do. The materials we produce are essential to human progress, and we see that progress driven by our people. Working at Rio Tinto means touching people’s lives: from exploring new materials to finding ways to tackle climate change.
We are committed to an inclusive environment where people feel comfortable to be themselves. And we want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success.
Our values – care, courage and curiosity – guide how we work and how we treat each other.
- Website
- https://www.riotinto.com/
- Mini-site
- Rio Tinto
- Telephone
- +44 20 7781 2000
- Location
-
6 St James's Square
London
London
SW1Y 4AD
Australia
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