WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Reporting to the Branch Manager the Field Service Supervisor is responsible for the ownership of the customer experience by providing the complete customer care experience in regard to WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment.

As the point of contact between the customer and the technician, the Supervisor is responsible for the effective and efficient coordination of all matters relating to the customer – including the sourcing of labour to meet demand, scope, scheduling, pricing and invoicing of the work required, whilst ensuring that the customer's repair and service requirements are achieved with agreed timeframe and budget.

Paramount to the functionality of this position is requirement to ensure that the customer needs are investigated thoroughly, and the solutions offered that add value to both the customer and WesTrac, thereby ensuring customer relationship longevity. In addition, the Field Service Supervisor is responsible for providing supervision, leadership and work order direction to a team of technicians within the designated area of work to ensure safety and quality of work is of the highest standard.

Location: Bunbury

Roster: Permanent Full Time, working 10 days on and 4 days off.

To be successful the following is required:

• Australian recognised Heavy-Duty Trade Certificate with a post trade experience in a field service environment
• Extensive diagnostic and fault-finding skills
• Previous experience within a leadership capacity
• Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
• Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
• Demonstrated mechanical aptitude with the ability to absorb technical information quickly
• Strive to assist the Customer to achieve machine availability and reliability KPI’s
• Previous mechanical experience working on Caterpillar products

What we offer:

• $3,000 Recommend and Spend Referral bonus program
• Job security with a consistent pipeline of work
• Unrivalled training and development via The WesTrac Institute
• Relocation assistance and Visa sponsorship transfers available for Australian-based workers
• Regular career progression opportunities
• Fantastic team environment and culture
• Income protection Insurance
• Paid parental leave
• Discounts on a number of fantastic brands including Apple, JB Hi-Fi, Crown, Qantas etc
• Discounted health insurance
• Salary Sacrifice available for airline memberships, cars etc

If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today!

For more information please call The WesTrac Recruitment Team on 08 9377 8700 or email your Resume to CareersWesTrac@westrac.com.au

Relocation and Visa sponsorship assistance can be offered to candidates currently located in Australia only .

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with in house RTO’s, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. As an industry leader and employer of choice, we’re Made for More.

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

Advertised: 26 May 2022 AUS Eastern Standard Time
Applications close: 30 Jun 2022 AUS Eastern Standard Time