Partnership Mng- BPO Mgmt. and Analysis

• Great opportunity to be a part of Rio Tinto's Group Services operations
• Collaborate with diverse business stakeholders and strive for enhancing user experience
• The role is based in Gurgaon and reports into the Leader - GS Partnership & Performance
• Be a part of one of the world's leading mining organisation

About the role

All progress begins with pioneers. At Rio Tinto, it begins with you.

We are looking for an experienced, adaptable, and collaborative professional - Partnership Mng- BPO Mgmt. and Analysis in the Group Services to support the delivery of processes (captive and Outsource Service Provider) ensuring a performance driven organization with a commercial intent that focuses on customer satisfaction.

This role is a great opportunity for an experienced individual to support the group's focus on delivering strong performance of GS outsourced vendors. This role will be responsible for responsible for offshore vendor relationships, performance, and contract management. This position is crucial for establishing a strong BPO vendor relationship, managing the BPO vendor contracts and overall BPO vendor performance. The role enables GS in building stronger partnership with internal stakeholders and achieving business excellence in long run.

Reporting line: Leader BPO management and Cost Performance

Scope: Your scope will include (but not limited to) below

• Working closely with the Service Delivery teams to strengthen the partnership and performance of the overall functions with a specific focus on the BPO partner engagement with the RT onshore team.
• Manage the commercial elements of the BPO relationship across the work statement with the support of Rio Tinto Procurement and the service delivery team.
• Oversee financial process of forecasting and billing of the P2P BPO relationship in conjunction with the service delivery team.
• Ensure that BPO performance metrics are delivering to expectations and work with the data analysis team to provide business context and interpretation of the performance dashboards to stakeholders.
• Build a consistent partnership model across GS BPO partners.
• Evolve the existing governance structure across the BPO and GS engagement and facilitate tactical and strategic meetings.
• Resolve escalated issues and potential conflict between the BPO partner and Rio Tinto
• Provide people management to the partnership team
• Work in a matrix way across the BPO Partnership to deliver a valued service to the GS team.
• Support and Lead project and/or program management may be required on BPO Partnership initiatives.

What you'll bring

To succeed in this role, you will have:

• Overall 10+ years in a global organisation with multi-cultural discipline
• Strong BPO background, senior stakeholder management and contract management with minimum 5+ years' experience in the area
• Expert level knowledge in supplier performance management and commercial acumen
• Management of a small team and working within a matrixed team environment is preferred
• Knowledge in automation and the commercial aspects of automation is preferred
• Advance MS Excel knowledge (Pivot tables, analytical functions, macros) & Power point
• Data analysis skills, familiarity with analytical techniques
• Understanding of process documentation principles
• Proven communication & writing skills: be able to tell the story behind the data
• Diligence and attention to details

About Rio Tinto

Every idea, every innovation, every little thing the world calls 'progress' begins with
a first step, and someone willing to take it: explorers, inventors, entrepreneurs. Pioneers.

For nearly 150 years, Rio Tinto has been a company of pioneers - generations of people spanning the globe, all with the grit and vision to produce materials essential to human progress.

Our iron ore has shaped skylines from Shanghai to Sydney. Our aluminium - the world's first to be certified 'responsible' - helps planes fly and makes cars lighter. Our copper helps wind turbines power cities and our boron helps feed the world, and explore the universe.
Our diamonds help us celebrate the best parts of life.

Where you'll be working

The Rio Tinto office in Gurgaon (India) is one of our corporate hubs and houses service and support functions, as well as a portfolio of product groups including; Copper, Iron Ore, Diamonds, Minerals, Exploration and Growth & Innovation.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

So if this sounds like you and the opportunity you are looking for, apply now before 15th June, 2022.

Please note, in order to be successfully considered for this role you must complete all pre-screening questions.

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