Product Support Advisor

WesTrac Pty Ltd
Newman, AU
Closing date
Jul 23, 2022

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Auxiliary & Support Staff
Work Term
Work Load
Full Time
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WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,500 talented people working together to achieve amazing outcomes.

WesTrac currently has a wide range of career opportunities for skilled and experienced HD Mechanics that want to take the next step in their career as a Product Support Advisor. As a Drill Product Support Advisor you will spend time 'off the tools', working closely with the customer to ensure optimal fleet reliability and operation time of their Caterpillar heavy earthmoving equipment. This role also involves carrying out diagnostic repairs, maintenance and Warranty Service Letters / Improvement programs for the customer's fleet.

Location: Gudai Darri (Rio Site)

Roster: FIFO 4/3 - 4 days on, 3 days off - 12 hour days

To be successful the following is required:
  • Australian-recognised Heavy Duty Mechanical Trade or Auto Electrical Certificate.
  • Exposure to MD6310 and MD6250 Drill product lines
  • Intermediate computer skills for reporting
  • Previous experience working on heavy earthmoving equipment.
  • Demonstrated ability to work well in a team environment.
  • Be well aligned with and exhibit WesTrac’s core values of Safety, Pride, Accountability, Respect and Customer.
  • Excellent customer service skills and ability to build working relationships.

What we offer:
  • $3,000 Recommend and Spend Referral bonus program.
  • Family friendly rosters and job security.
  • Unrivalled training and development via The WesTrac Institute.
  • Access to a WesTrac field service vehicle.
  • Career progression opportunities.
  • Attractive salary package + site allowances.
  • The opportunity to work on industry-leading projects.
  • Fantastic team environment and culture.
  • Income protection insurance.
  • Paid parental leave.
  • Discounts on a number of fantastic brands including Apple, JB Hi-Fi, Crown, Qantas etc.
  • Discounted health insurance.
  • Salary Sacrifice available for airline memberships, cars etc.

If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today!

For more information please call The WesTrac Recruitment Team on 08 9377 8700

Relocation and Visa sponsorship assistance can be offered to candidates currently located in Australia only.

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

Advertised: 23 Jun 2022 AUS Eastern Standard Time
Applications close: 23 Jul 2022 AUS Eastern Standard Time
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