Requisition ID: 150779

Job Level: Mid Level

Home District/Group: DHO Kiewit Business Services

Department: Business Management

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

The Field Support Lead is responsible for training and coaching a highly engaged team of Specialists who provide quality support and outstanding customer service to all areas of the Kiewit organization. Responsibilities of the team include handling inbound calls, cases, and chat requests covering a variety of services provided by KBS.
This is your chance to join the best construction, mining and engineering organization on earth that was recently named to Forbes America's Best Employers, Aon Hewitt Top Companies for Leaders, and Fortune World's Most Admired Companies! Picture yourself at a financially stable company that has been profitable for more than 130 years! Endless opportunity for career growth and development. If this sounds like a match for you, apply with us today!
Other benefits of joining our team include:
- Benefits coverage from DAY ONE of employment
- Eligible to accrue 20 days' Paid Time Off in your first year, 8 paid holidays
- Our employees pay less than 10% of the cost of Benefits, with participation in our Wellness Program
- We contribute up to 10% of your salary into your 401K for retirement
- We spend an average of $80M on training and developing our people each year
- We reimburse up to $5,250 per year in outside tuition costs

District Overview

Kiewit Business Services (KBS) is a cross-functional shared service organization that provides the business units with customer-specific services focused on cost and business value. Our services include non-core, yet essential, functions of our businesses including accounts payable, accounts receivable, change control, human capital management, payroll, project initiation, compliance and continuous improvement.

The KBS Field Support Team provides the front end support for all departments within KBS. Field Support is part of the Organizational Services Department.

Location

This position is based out of Omaha, NE.

Shared Service Center - Professional office setting

Responsibilities

Primary Roles and Responsibilities
- Lead a team of Field Support Specialists which will include training, mentoring, quality control, productivity and providing guidance with troubleshooting and problem solving
- Understand and fully utilize technology to alleviate customer-impacting concerns; ensure prompt and accurate assignment and resolution of service requests
- Monitor team workloads and assist and backup as necessary; support team in responding to internal customer questions and concerns
- Provide excellent customer service to all internal and external Kiewit departments; understand Kiewit's core business, organizational structure and departmental functions; promote a sense of urgency toward business critical issues
- Understand, communicate and monitor internal control processes and procedures
- Communicate pertinent information to supervisor and manager immediately; provide specialist performance feedback to manager
- Responsible and consistent attendance

Secondary Roles and Responsibilities
- Support and participate in collaboration activities to promote and implement continuous process improvement
- Perform other job specific tasks as needed or assigned

Qualifications

Required Qualifications
- Three (3) years of professional business experience
- Proficient in Microsoft Office
- Leadership skills including relationship building, coaching, collaboration, team-building, problem solving and decision-making
- Excellent organization and time management skills; ability to develop specific goals for the team and plans to prioritize, organize and accomplish daily work and projects
- Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization and develop highly effective teams and alliances
- Highly motivated and self-directed; initiative and a sense of urgency to get things done
- Strong oral and written communication skills; ability to communicate assertively and to influence and motivate team members; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others
- Critical thinking and problem solving skills; ability to use logic and reasoning to analyze and identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Preferred Qualifications
- Previous SAP experience
- Prior work experience in a shared service organization
- College degree in business or related field

We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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There's no limit to what you'll work on at Kiewit. With contracts in different markets and geographic areas, you'll tackle new challenges all the time. Whether you're building a facility that can turn water into power or engineering safer infrastructure networks, you're bound to push the limits of innovation in new and exciting ways.

With Kiewit, you'll have the potential to work on a variety of projects in seven major markets. From railroads to tunnels, renewable energy to biofuels, you'll be part of a mission that's bigger than you can imagine.

Here, you'll team up with market experts and gain cross-functional experience - all while helping people across the globe live better.

We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs
Job Segment: Field Service, Payroll, Accounts Payable, Accounts Receivable, Front End, Manufacturing, Finance, Technology