Requisition ID: 151740

Job Level: Mid Level

Home District/Group: DHO Kiewit Business Services

Department: Business Management

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

The Field Support Analyst is responsible for having an in-depth understanding of functions and processes. The Analyst will serve as Tier 2 support; handling more complex items and cases that cannot be addressed by Specialists or Leads. The Analyst will help make decisions regarding the escalation of customer requests to KBS functional areas or to Change Control and will work openly with Specialists to ensure full understanding of items that are tier 1 in nature.

This is your chance to join the best construction, mining, and engineering organization on earth. Picture yourself at a financially stable company that has been profitable for more than 130 years! Endless opportunity for career growth and development.
If this sounds like a match for you, apply with us today!

Other benefits of joining our team include:

Benefits coverage from DAY ONE of employment
Eligible to accrue 20 days' Paid Time Off in your first year, 9 paid holidays
Our employees pay less than 10% of the cost of Benefits, with participation in our Wellness Program
We match dollar for dollar on the first 6% and have an additional company contribution annually that could range from 0-4%
We spend an average of $80M on training and developing our people each year
We reimburse up to $5,250 per year in outside tuition costs

District Overview

Kiewit Business Services (KBS) is a cross-functional shared service organization that provides the business units with customer-specific services focused on cost and business value. Our services include non-core, yet essential, functions of our businesses including accounts payable, accounts receivable, change control, human capital management, payroll, project initiation, compliance and continuous improvement.

The KBS Field Support team resides in the Organizational Services area of KBS and provides the front end support for all departments within Kiewit Business Services. It is fast paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of Kiewit's core business activities. Our customers are our fellow employees within the organization from entry level to executives.

Location

This position is based out of our Kiewit Business Center at 12720 I Street. This is a shared service center in a professional office setting.

Responsibilities

• Serve as an escalation point for Field Support Specialists and Leads
• Provide excellent customer service and be willing to go above and beyond in support of Kiewit's districts and projects; understand Kiewit's core business and promote a sense of urgency toward business critical issues
• Effectively communicate with Field Support Team Management to discuss improvement opportunities, define risk, and develop strategy
• Collaborate with Supervisor and other KBS Leaders to identify and resolve issues and concerns
• Utilize reporting data to ensure master data and procedural items are being handled appropriately
• Understand documentation; seek improvements in the operations of the team
• Provide training to internal and/or external personnel as needed
• Perform all activities of gathering documentation and data related to items that have been escalated to assigned tier
• Act as backup to the team to fill in gaps in staffing
• Serve as the go-to resource for internal team members as well as external employees
• Reliable and consistent attendance

Secondary Roles and Responsibilities

• Support and participate in collaboration activities to promote and implement continuous process improvement
• Perform other work related tasks as needed or assigned

Qualifications

• Proficient in Microsoft Programs including Office, Excel, Outlook, Visio, and PowerPoint
• Clear, fast thinker who is able to translate business needs into pragmatic solutions
• Analytical mindset with the ability to decipher reporting and metric data and develop/act on strategies to improve trends
• Highly motivated and self-directed; initiative and a sense of urgency to get things done
• Ability to understand both functional and end-to-end processes
• Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization and develop highly effective teams and alliances
• Ability to work with a high degree of accuracy with minimal supervision in a high volume environment
• Ability to be flexible and adapt to changing circumstances in a dynamic, fast paced environment
• Critical thinking and problem solving skills; ability to use logic and reasoning to analyze and identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Excellent organization and time management skills; ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work

Preferred Qualifications

• SAP knowledge
• Prior work experience in a shared services environment

Work Environment

Shared Service Center - Professional office setting

Physical Requirements

• Travel as needed
• Lifting, sitting, stooping, bending, reaching, climbing stairs, etc.
• Reading from a computer or laptop monitor for several hours including fonts of various sizes from a variety of source

​​​​​​​Travel

• Travel will be less than two weeks per year
• Must hold valid US Passport (if traveling to Canada, Australia, etc.)

We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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There's no limit to what you'll work on at Kiewit. With contracts in different markets and geographic areas, you'll tackle new challenges all the time. Whether you're building a facility that can turn water into power or engineering safer infrastructure networks, you're bound to push the limits of innovation in new and exciting ways.

With Kiewit, you'll have the potential to work on a variety of projects in seven major markets. From railroads to tunnels, renewable energy to biofuels, you'll be part of a mission that's bigger than you can imagine.

Here, you'll team up with market experts and gain cross-functional experience - all while helping people across the globe live better.

We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs
Job Segment: Field Service, Payroll, Help Desk, Information Technology, Accounts Receivable, Manufacturing, Finance, Technology