ICT Support Engineer
- Employer
- Sibanye Stillwater Mining Company
- Location
- Nye, Montana, United States
- Salary
- Competitive
- Closing date
- Aug 26, 2022
View more
- Category
- Auxiliary & Support Staff, Engineering
- Work Term
- Permanent
- Work Load
- Full Time
- Language
- English
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ICT Support Engineer
LOCATION: Nye
POSITION SUMMARY: Provide on-site comprehensive first and second line technical support to the Sibanye-Stillwater operations and users according to the ICT Service Level Agreement and operational requirements.
ESSENTIAL JOB FUNCTIONS:
QUALIFICATIONS/KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED:
WORKING ENVIRONMENT/PHYSICAL DEMANDS:
See Physical Requirements and Working Conditions on file in Human Resources
LOCATION: Nye
POSITION SUMMARY: Provide on-site comprehensive first and second line technical support to the Sibanye-Stillwater operations and users according to the ICT Service Level Agreement and operational requirements.
ESSENTIAL JOB FUNCTIONS:
- Constant monitoring of Sibanye-Stillwater IT infrastructure (Networks, servers, and desktops)
- Provide technical support; answering support queries either onsite or via phone or email
- Maintain a high degree of customer service for all support queries and adhere to IT Policies and Procedures
- On-time replacement/repair of hardware, operating systems and related software to ensure production continuity
- Proactive approach to IT network infrastructure housekeeping with regards to cabling, safety and power connections
- Efficient first and second line IT infrastructure support in line with the centrally defined SLA
- Relevant initial analysis/diagnosis of requests to ensure timeouts and effective support
- User requests are resolved through the application of the required level of technical knowledge and expertise
- Installation, set-up and configuration of new desktops/laptops or relevant ICT equipment in line with required standards
- Effective prioritisation of time in responding to service requests
- Installation and support of network and local printers
- Auditing of computer equipment, tagging new equipment to monitoring assets
QUALIFICATIONS/KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED:
- Minimum 2 years' experience
- Relevant 1st and 2nd line / Helpdesk support experience
- Senior Certificate
- Good understanding of LAN/WAN networks
WORKING ENVIRONMENT/PHYSICAL DEMANDS:
See Physical Requirements and Working Conditions on file in Human Resources
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