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ICT Support Engineer

Employer
Sibanye Stillwater Mining Company
Location
Nye, Montana, United States
Salary
Competitive
Closing date
Aug 26, 2022

View more

Category
Auxiliary & Support Staff, Engineering
Work Term
Permanent
Work Load
Full Time
Language
English
ICT Support Engineer

LOCATION: Nye

POSITION SUMMARY: Provide on-site comprehensive first and second line technical support to the Sibanye-Stillwater operations and users according to the ICT Service Level Agreement and operational requirements.

ESSENTIAL JOB FUNCTIONS:

  • Constant monitoring of Sibanye-Stillwater IT infrastructure (Networks, servers, and desktops)
  • Provide technical support; answering support queries either onsite or via phone or email
  • Maintain a high degree of customer service for all support queries and adhere to IT Policies and Procedures
  • On-time replacement/repair of hardware, operating systems and related software to ensure production continuity
  • Proactive approach to IT network infrastructure housekeeping with regards to cabling, safety and power connections
  • Efficient first and second line IT infrastructure support in line with the centrally defined SLA
  • Relevant initial analysis/diagnosis of requests to ensure timeouts and effective support
  • User requests are resolved through the application of the required level of technical knowledge and expertise
  • Installation, set-up and configuration of new desktops/laptops or relevant ICT equipment in line with required standards
  • Effective prioritisation of time in responding to service requests
  • Installation and support of network and local printers
  • Auditing of computer equipment, tagging new equipment to monitoring assets


QUALIFICATIONS/KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED:

  • Minimum 2 years' experience
  • Relevant 1st and 2nd line / Helpdesk support experience
  • Senior Certificate
  • Good understanding of LAN/WAN networks


WORKING ENVIRONMENT/PHYSICAL DEMANDS:

See Physical Requirements and Working Conditions on file in Human Resources

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