Training Administrator
Apply now Job ID: 596374
Job type: Full Time - Permanent
Location: Sydney, Brisbane, Melbourne
Categories: Finance & Payroll, Information Technology

Who we are
Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.
Position summary
A great opportunity has become available within the BSC (Business Services Centre) for a Training Administrator. The Business Services Centre (BSC) contributes to Downer's success by delivering scalable finance-related services. Services provided by the BSC to Downer Group include payroll, purchase to pay, accounts receivable, and travel and expense management.

The purpose of the GSAT Training Administrator role is to support all systems training administration and scheduling requirements.

The systems training team supports training of the Downer Global Solutions, including ERPs, payroll systems, time capture applications, work management applications and misc finance related applications.

THE ROLE

Reporting into the Project Co-Ordinator you will be responsible for:

• The management of training logistics, training invites, including planning, re-scheduling, acceptance, and collating post course evaluation data.
• Management of Learning Management Systems data - loading of course content, publishing of course calendars, eLearning assignment and updating of training records on completion of courses.
• Management of systems training email account and ServiceNow Portal tickets, ensuring all requests are actioned with agreed SLAs.
• Providing consistent and excellent customer service.
• Support requests for training including IT Service Portal updates.
• Support of policy "no training, no access".
• Completion of training related reporting including post project reports, training dashboard updates, SLA reporting, eLearning completion reports etc.
• Support GSAT administration requirements including time capture management and new starter/termination support.
• Other administrative tasks as required.
• Providing back up support to the Project Co-ordinator.

ABOUT YOU

• Administration experience, preferably within a training or learning environment.
• Administration business experience (2+ years).
• Management of data in a learning management system.
• Strong experience in using Microsoft Office suite.
• Supporting multiple projects/complex tasks with varying stakeholders/deadlines.
• Shared services experience or experience in large volume / complex organisations.
• Able to plan and prioritise work accurately.
• Effective written and verbal communication skills and experience.
• Proactive identification of issues, obstacles and ability to problem solve.
• Excellent customer service skills.

WHAT WE OFFER

As an employee of Downer, you may benefit from a range of career support programs, well-being packages and financial benefits, available through us and our selected partners. These include:

• Access to the Employee Assistance Program;
• Flexible work arrangements;
• Onsite childcare - Sydney Only
• Salary sacrifice superannuation;
• Novated leasing;
• Banking discounts & offers;
• Discounted travel & accommodation;
• Discounted vehicle rentals;
• Offers and cash back on selected shopping portals;
• Discounts on technology products; and
• Exclusive offers on a range of vehicles.

If you are enthusiastic and dedicated to establishing and growing your career, we'd love to speak to you! Hit apply now or contact Rose Collins for more information on Rose.Collins@downergroup.com .