WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Reporting to the Service Manager – Port Hedland, the Port Hedland Workshop Supervisor is accountable for the 'ownership of the customer experience' by providing the complete customer care experience in regards to WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment.

This role is responsible for the effective and efficient coordination of all matters of the workshop – including the sourcing of labour to meet demand, scope, scheduling, pricing and invoicing of the work required, whilst ensuring that the customer's repair and service requirements are achieved with agreed timeframe and budget. The Workshop Supervisor is responsible for providing supervision, leadership and work order direction to a team of technicians within the designated area of work to ensure safety and quality of work is of the highest standard.

9:5 FIFO or Residential. Residential role or assistance and housing available.

Residential Option of Relocation, Housing & Utilities Supplied

To be successful in this role the following is required:

• Trade certificate with post trade experience
• Supervisory skills in a similar role
• Demonstrated understanding as to the importance of effective Customer Management
• Previous experience within a leadership capacity
• Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
• Highly developed communication skills (interpersonal, written and verbal)
• Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
• Demonstrated mechanical aptitude with the ability to absorb technical information quickly
• Intermediate computer literacy skills (including Microsoft Office)
• Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
• Ability to work successfully within a team and autonomously
• Completion or attainment towards Certificate IV Frontline Management
• Previous experience utilising WesTrac and Caterpillar systems

What we offer:

• Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program.
• Job security with a consistent pipeline of work.
• Unrivalled training and development via The WesTrac Institute.
• Family-friendly, Stay home every night. Remove reference for Perth
• Fantastic team environment and inclusive work culture.
• Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more.
• Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options.

If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today!

Relocation and Visa sponsorship assistance can be offered to candidates currently located in Australia only.

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

Advertised: 30 Nov 2022 W. Australia Standard Time
Applications close: 30 Dec 2022 W. Australia Standard Time