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Job Title: Sales Support Specialist (Customer Service)
Location: Harrison, Ohio
Qualified applicants must reside in/around Harrison, OH. No relocation assistance is available.
Duration: Full time/Direct hire
Compensation: $50-60,000
Industry: Global Supplier of vehicles, construction equipment, tools, support services, and asset management solutions across multiple industries and government agencies

About the Company:
We deliver expertise in managing significant work scopes related to construction indirect products and services for capital construction project owners, contractors, and government, as well as ongoing plant operation support with an emphasis on oil, gas, chemicals, mining, power, pharmaceutical/ biotech, general manufacturing, and infrastructure end markets.

Job Description Summary
This position is responsible for assisting the Inside Sales Team. The team members in this role are a critical piece to timely and accurate large quote turnaround. Duties include coordinating contract pricing updates, monitoring gross profit margin variance, and generating custom data reports to support Sales Teams inquiries.

Principal Job Duties & Responsibilities
• Coordinate quote requests, daily requisitions, contract pricing updates and maintain a revolving database of completed quotes with dispositions.
• Assist Sales with sourcing, pricing, and availability of items.
• Identify purchase costs for products to be quoted using supplier price lists.
• Determine stock availability and potential lead times for products.
• Assure compliance with provided quote instructions and guidelines.
• Maintain customer Matrix Pricing agreements.
• Relay contract and/or pricing updates to our Purchasing department.
• Assist the Sales Team with database maintenance, formatting/merging documents, spreadsheets, or quotes.
• Document margins quoted and tracked the success or failure of various margin levels by customer.
• Generate reports with customer-specific current pricing, contract prices, gross profit margin and information for the Sales team to reevaluate contracts with each customer prior to expiration.
• Generate Sales Reports. Manipulate sales data for current projects, reports, and promotion results.
• Responsible for all data entry requirements and converting read-only pdf files to render able text such as Microsoft Word or Excel.
• Maintain and promote good member relations by consistently applying Human Resource, Safety, and Quality policies and procedures.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, set priorities, and meet deadlines.
• Maintain compliance with all applicable policies, procedures, and global standards.
• Adhere to and support company's Health, Safety & Environmental and Sustainability Policies.

Typical Minimum Qualifications - Related Education, Experience & Skills
• Accredited two (2) or four (4) year technical or business degree or global equivalent in applicable field of study and two (2) years* of work-related experience or a combination of education.
• Familiar with general concepts of Sales quotes.
• Exceptional verbal, written and telephone skills.
• Strong attention to detail, planning and organization abilities.
• Ability to work within a team structure, always demonstrating a professional manner.
• Computer literacy required, including Microsoft Outlook with particular emphasis on Excel capabilities. Ability to manipulate/ manage spreadsheets at an advanced Level.

Working Conditions
Generally favorable indoor office workspace. Availability as requested/required for after-hour emergency calls and necessary overtime as the workload dictates, which may include some weekends.

Benefits
Employee Development
Medical: PPO, HSA, or FSA
Dental
Vision
8 Paid Holidays
PTO
401K Plan
Company Paid Life/Company Paid STD & LTD
Employee Assistance Program (EAP)
Supplemental Policies; Accident, AD&D, Critical Illness, Hospital Indemnity, Life