Parts Interpreter Operations Support
- Employer
- WesTrac Pty Ltd
- Location
- Perth, AU
- Salary
- Competitive
- Closing date
- Apr 13, 2023
View more
- Category
- Auxiliary & Support Staff, Trade & Skilled
- Work Term
- Permanent
- Work Load
- Full Time
- Language
- English
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WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
Reporting to the Operations Manager, the Parts Interpreter will be accountable for receiving and processing customer orders for Caterpillar parts and managing general enquiries via phone and email while ensuring accuracy and timeliness of processing for continued customer loyalty and the utilisation of WesTrac as a preferred supplier of Caterpillar parts.
You will possess the ability to interact with our customers and deliver a high level of customer service by responding promptly to our customer inquiries and resolving customer requirements, issues, or complaints. You will have the ability to interpret technical parts enquiries utilising expert technical and Caterpillar/Original Equipment Manufacturer (OEM) systems knowledge as well as working in collaboration with your branch colleagues to ensure a great customer experience.
Location: Perth based in South Guildford, however you have the opportunity for site visits and providing leave coverage to our Kalgoorlie and Port Hedland Branches.
Roster: 5:2 Monday to Friday 48.75 hour/week (your roster will include working on public holidays)
About You:
What we offer:
If you are interested in taking your career to the next level with WesTrac click the 'Apply' button today!
Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependent on the role.
WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality
Job#884417
Advertised: 15 Mar 2023 W. Australia Standard Time
Applications close: 14 Apr 2023 W. Australia Standard Time
Reporting to the Operations Manager, the Parts Interpreter will be accountable for receiving and processing customer orders for Caterpillar parts and managing general enquiries via phone and email while ensuring accuracy and timeliness of processing for continued customer loyalty and the utilisation of WesTrac as a preferred supplier of Caterpillar parts.
You will possess the ability to interact with our customers and deliver a high level of customer service by responding promptly to our customer inquiries and resolving customer requirements, issues, or complaints. You will have the ability to interpret technical parts enquiries utilising expert technical and Caterpillar/Original Equipment Manufacturer (OEM) systems knowledge as well as working in collaboration with your branch colleagues to ensure a great customer experience.
Location: Perth based in South Guildford, however you have the opportunity for site visits and providing leave coverage to our Kalgoorlie and Port Hedland Branches.
Roster: 5:2 Monday to Friday 48.75 hour/week (your roster will include working on public holidays)
About You:
- Previous experience within a similar customer service role
- Excellent customer service skills with the ability to build and maintain successful working relationships
- Demonstrated problem-solving skills with the ability to understand and resolve problems
- Excellent time management skills and the ability to manage multiple tasks in a high-pressure environment
- High level attention to detail with demonstrated data entry experience
- Excellent communication skills
What we offer:
- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly, Perth-based rostered work - Stay home every night
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
If you are interested in taking your career to the next level with WesTrac click the 'Apply' button today!
Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependent on the role.
WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality
Job#884417
Advertised: 15 Mar 2023 W. Australia Standard Time
Applications close: 14 Apr 2023 W. Australia Standard Time
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