WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Reporting to the Branch Manager, the Product Support Advisor will maximise operation time and product reliability by providing maintenance support and technical support issues. This is a hands-on role which require you to carry out diagnosis, repairs and maintenance on customer Caterpillar equipment. As an Advisor you will also be required to undertake regular equipment inspections leading by safe working practices and lifesaving rules.

This would suit a previous Field Service Technician, with good product knowledge. An opportunity where you can offer your expertise and a work ethic that will be conducted in a collaborative, team environment with a strong focus on safety.

An opportune time to support a new fleet of CAT equipment in a modern equipped workshop. A 5 minute drive to accommodation (camp) and assisting long term and loyal customer with warranty support, planned component change out and fleet performance.

Location: South East of Port Hedland

Roster: FIFO - 8 days on, 6 days off, dayshift only. 12.5hr shifts inclusive of 30 mins meal break

To be successful the following is required:

• Australian-recognised Heavy-Duty Trade Certificate with post trade experience
• Prior Field service or Mine site experience maintaining similar fleet type
• Customer relationship building skills
• The ability to advise, whilst train, offer good customer service and jump on the tools when needed
• Previous working product knowledge with Caterpillar products
• Sound maintenance and repairs experience with Large Trucks, Loaders, Dozers and Graders
• Be well aligned and exhibit WesTrac's SPARC values of Safety, Pride, Accountability, Respect and Customer
• Current Forklift Licence, EWP, Dogging & Basic Rigging, Working at Heights

What we offer:

• An opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
• Job security with a consistent pipeline of work
• Unrivalled training and development via The WesTrac Institute
• Fantastic team environment and inclusive work culture
• Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
• Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

If you are interested in taking your career to the next level with WesTrac click the 'Apply' button today!

Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependent on the role.

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality

Job#883856

Advertised: 13 Dec 2022 W. Australia Standard Time
Applications close: 25 Apr 2023 W. Australia Standard Time