ABOUT US

Downer is the leading provider of integrated services in Australia and New Zealand and customers are at the heart of everything it does. It exists to create and sustain the modern environment and its promise is to work closely with its customers to help them succeed, using world-leading insights and solutions to design, build and sustain assets, infrastructure and facilities.

Our Facilities & Asset Services business provides end-to-end facilities management and asset lifecycle support services for Australia's critical social and economic infrastructure. Operating across the health, education, government, future energy, power generation, oil and gas and industrial sectors.

Downer/Spotless has a great opportunity for a full time Customer Service Consultant to join our busy National Contact Centre based in North Ryde, Sydney.

ABOUT THE ROLE

The Customer Service Consultant is responsible for providing first level support for our external and internal customers across various lines of business. This role will be focused on delivering exceptional experiences to our customers across multiple channels (phone & email) and will play a key role in ensuring all contractual obligations and KPI's are met and adhered to. This role will be required to be available 24/7 on a rotating roster.

• Managing customer enquiries and requests
• Accurate and detailed data entry into our Work Management System
• Managing competing priorities to ensure KPI's are achieved
• Escalating any conflicts or difficult situations

ABOUT YOU

• Customer Service or Call Centre Experience
• Strong negotiation and problem-solving skills
• Demonstrated experience in managing customer complaints/complex enquiries
• Excellent verbal and written communication skills
• Positive attitude
• Proficiency in Microsoft Outlook, Excel and Word
• Flexibility to work in a 24/7 environment, however flexible work arrangements are available

WHAT WE OFFER

• Work from home opportunities - through our blended operating model
• The ability to build your professional career in a multi-disciplined business environment
• A supportive and dynamic team environment
• An opportunity to work for a major ASX listed company
• Fantastic benefits on offer including gym memberships, health insurance and savings on various products and services

As an employer who embraces Equal Opportunity and promotes diversity, we encourage men and women of all ages and backgrounds, including Indigenous Australians, to apply.

HOW TO APPLY

If you are passionate about what you do and motivated to succeed, Apply Now!

If you require additional information, please contact Victoria.Ingram2@downergroup.com

Please note applications sent in via email will not be accepted