WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Reporting to the Digital Support Manager, the MineStar Subscription Analyst is responsible for day-to-day management and billing of MineStar subscriptions, maintaining positive relationships with customers and tracking monthly financial metrics, aligned with the DTA (Digital Technologies and Analytics) objectives of accurate and timely billing of new and renewed MineStar subscriptions.

This role supports Technology Sales team in improving accuracy of quotes, repeatable customer experience across the digital support lifecycle which increases WesTrac's revenue opportunities.

The MineStar Subscription Analyst is a key part of the Support team, ensuring that objectives and key performance indicators are constantly achieved, with specific focus on MineStar subscription management and timely billing of MineStar subscriptions.

Location: Perth Precinct (Perth Airport, WA)

Roster: Monday - Friday, 8.5-hour days

To be successful the following is required:

• Previous industry experience in a customer focused application support role
• Demonstrated passion for and commitment to building strong customer relationships
• Able to effectively assess, prioritise and escalate issues and solutions
• High level problem-solving skills with the ability to follow through required actions to resolution
• Confidently apply advanced communication skills (written, verbal and interpersonal) within all tasks, including weekly meetings with Tier 1 mining customers and Caterpillar representatives
• Ability to build and maintain successful working relationships across a range of internal and external stakeholders
• Advanced time management, planning and organisational skills with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines
• Highly developed attention to detail when dealing with high volumes of data across multiple systems
• Ability to work collaboratively within a team, autonomously and / or remotely, across multiple sites
• Strict adherence to safe working practices, policies and procedures
• Experience in Construction, Mining or related industries, with operational knowledge desirable
• Knowledge and understanding of WesTrac / Caterpillar technology products, including mining technologies
• Be well aligned and exhibit WesTrac's SPARC values of Safety, Pride, Accountability, Respect and Customer

What we offer:

• Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
• Job security with a consistent pipeline of work
• Unrivalled training and development via The WesTrac Institute
• Free on-site parking
• Fantastic team environment and inclusive work culture
• Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
• Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

If you are interested in taking your career to the next level with WesTrac click the 'Apply' button today!

Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependent on the role.

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality

Job#884639

Advertised: 26 May 2023 W. Australia Standard Time
Applications close: 24 Jun 2023 W. Australia Standard Time