WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Reporting to the Project Support Supervisor, the Product Support Advisor will maximise operation and product reliability, while also conducting regular equipment inspections. This is a hands-on role, with additional duties to carry out diagnostics, repairs, and maintenance on customer Caterpillar equipment. The ideal person will lead by example through actions, behaviour and decision making, including compliance with WesTrac's procedures, safe working practices and life-saving rules.

Location: Working across 3 multiple sites (Koolyanobbing, Mount Marion, & Windarling)

Roster:

8 days on, 6 days off, 12.5hr shifts (inclusive of 30 mins. break) OR

2/1 roster, 12.5hr shifts (inclusive of 30 mins. break)

To be successful the following is required:

• Australian-recognised Heavy-Duty Trade Certificate with post trade experience
• Ability to provide high-level technical support
• Sound diagnostic skills
• Advanced ability to interpret repair & fault-finding guides
• Understanding of warranty provisions
• Demonstrated ability in providing exceptional stakeholder engagement
• Strong communication skills
• Heavy equipment product knowledge on various Caterpillar equipment
• Be well aligned and exhibit WesTrac's SPARC values of Safety, Pride, Accountability, Respect and Customer

What we offer:

• Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
• Job security with a consistent pipeline of work
• Unrivalled training and development via The WesTrac Institute
• Fantastic team environment and inclusive work culture
• Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
• Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

If you are interested in taking your career to the next level with WesTrac click the 'Apply' button today!

Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia only at this current time.

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality

Job#883907

Advertised: 20 Jun 2023 W. Australia Standard Time
Applications close: 16 Jul 2023 W. Australia Standard Time