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Customer Service Consultant

Downer EDI Limited
Sydney, NSW, Australia
Closing date
Dec 15, 2023
  • Supportive and inclusive culture
  • A professional and safe working environment
  • Good employee benefits and entitlements
  • Hybrid working arrangement

We have a great opportunity for experienced Customer Service Consultants to join our North Ryde team and support our Contact Centre.

Our Customer Service Consultants will work within flexible working arrangements. Full training and professional development opportunities.

As a key member of our growing team, you will be primarily responsible for:
  • Managing customer enquiries and requests
  • Accurate and detailed data entry into our Work Management System
  • Managing competing priorities to ensure KPI's are achieved
  • Escalating any conflicts or difficult situations
  • Perform administrative tasks

  • Customer Service or Call Centre Experience
  • Negotiation and problem-solving skills
  • Demonstrated experience in managing customer complaints/complex enquiries
  • Excellent verbal and written communication skills
  • Positive attitude
  • Proficiency in Microsoft Outlook, Excel and Word


Our Downer Facilities & Asset Services business provides end-to-end facilities management and asset lifecycle support services for Australia's critical social and economic infrastructure. Operating across the health, education, government, future energy, power generation, oil and gas and industrial sectors, we work closely with our customers to optimise the reliability, efficiency and whole of life costs of their assets and facilities .

Downer is made up of more than 33,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take and the unique value we contribute to Downer and it's these differences that are Downer's greatest strength.

As an inclusive employer, we welcome applications from everyone.


Please submit your online application via the advertisement. For queries, please contact Carly Burgess, Recruitment Business Partner on

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