Training & Technical Competence Manager

Scope:

The Technical Development Manager is responsible for the development and implementation of regional technical competence programs with a strong focus on practical application in the workplace to build service capability by managing the end-to-end learning and development process. The overall objective is to increase the competency levels of the technical team, and this will be accomplished through the identification, development, implementation, and evaluation of technical competency development programs supporting the long-term needs of the Company's technicians.

Main Responsibilities:

•Identify training needs and trends within the service organization and workshops.

•In conjunction with the service managers, map competence levels and create a development matrix for the current skill levels of all field service technicians, technical specialists, and workshop technicians.

•Develop and design training solutions which include a blended approach to learning such as coaching, classroom training, one-on-one sessions, action learning and e-learning.

•Identifies new technology and product training requirements, developing forward looking plans for adequate team preparedness.

•Deliver blended training solutions to delegates to train staff.

•Ensure availability of training programs to develop service capability.

•Develop customer training modules or packages that the Company can offer.

•Work with global team to create certification programs.

•Coordinate the technical specialist and product master development & certification programs.

•Drive the certification process of the workforce to align with global competence standards.

•Provide technical support to end users, operators, and service personnel in cases of complex technical issues as needed.

•Evaluates training program effectiveness and implements improvements.

•Continuously evaluate new training technology to increase training efficiency.

•Manage training simulators to ensure optimal use and the necessary upkeep with the latest upgrades.

•Perform other duties as assigned.

Safety and Environment:

•Adherence to the Company's Environmental, Health & Safety Policy.

•Attending health and safety related trainings.

•Performing Risk Assessments ("Take Five") prior to each task.

•Identification and reporting of hazards.

•Working in a safe manner as reasonably practicable.

•Wearing the required PPE's assigned for each location.

Education & Experience requirements:

•Technical qualification in a mechanical discipline considered an advantage.

•Formal education in training and assessment considered an advantage.

•Ability to work in a team environment.

•Strong leadership skills with the ability to manage a team of various skill levels.

•Excellent written and verbal communication skills.

•Ability to conduct presentations, train, and transfer knowledge to others.

•Strong problem-solving skills.

•Facilitation skills.

•Flexible, self-motivated with demonstrated initiative.

•Superior customer relations and active listening skills.

•Computer literacy.

•Ability to travel when required, domestic & international.