At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More .

About the role

Reporting to the Field Service Branch Manager you will be responsible for maintaining effective communication with internal and external stakeholders regarding job requirements, parts requirements, job and technician status, seeking feedback and providing follow-up post completion of job.

The role supports the Branch Manager and relevant Supervisors through scheduling and demand planning reports to ensure peaks and troughs can be managed effectively. This role will facilitate better velocity and reduced cost, while having a positive impact on customer satisfaction.

You will have a proactive approach to your work with demonstrated experience working in high performing teams and have a methodical approach to problem solving. The team at WesTrac encourages growth and development of our staff and this is an outstanding opportunity to grow and develop your career with a globally recognised Caterpillar dealership.

Key Responsibilities

• Responsible for using proactive methods of data collection, analysis and tracking to schedule and plan work volumes in accordance with resources and agreed timeframes
• Provide a superior level of service to internal and external stakeholders through communication of customer requirements to the workshop, and status updates to customer
• Supporting the Branch Manager and relevant Supervisors through scheduling and demand planning reports to ensure peaks and troughs can be managed effectively

Experience and Knowledge

• Mechanical knowledge
• Previous planning experience is highly regarded
• Strong written and verbal communication skills
• Advanced time management and organisational skills with the ability to manage fluctuating workloads and priorities
• Excellent customer service skills with the ability to build and maintain successful working relationships
• Demonstrated ability to problem solve and offer solutions
• Ability to work successfully within a team and autonomously

Why WesTrac?

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

• Competitive remuneration
• Annual remuneration and performance review
• Discounted CAT hand tools
• Fitness Passport for the whole family
• Up to $8k in relocation assistance for eligible candidates
• Income protection with 24/7 coverage
• 12 weeks paid parental leave
• Online Learning Library to support your continued development
• Opportunities for progression with pathways to leadership roles

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028.

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At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success.

WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.