Digital Integration Technical Account Manager
- Employer
- Wood
- Location
- Houston, TX, United States
- Salary
- Competitive
- Closing date
- Feb 8, 2025
View more categoriesView less categories
- Category
- Accounting, Computer etc., Technicians
- Work Term
- Contract
- Work Load
- Full Time
- Language
- English
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$description
RESPONSIBILITIES
Key Accountabilities
- Accountable for delivery of contract performance directly focusing on assigned customer contract(s). Typical budgeted revenue targets are set per year (varies by economics, maturity of business, end market trends)
- Responsible for key clients and/ or more complex projects (i.e., clients with strategic requirements or higher revenue and/ or headcount)
- Develops and delivers a robust business plan, whilst driving and supporting corporate initiatives, ensuring company values are at the core of all activities.
- Accountable for maintaining positive customer relationship, fostering, and enhancing relationship management with open, honest, and effective communications.
- Negotiates changes to contract scope or terms with the customer. Follows Change Management process to identify and approve scope, cost and schedule and manages risks.
- Maintains operational integrity and excellence, ensuring robust governance, subcontractor management, and performance reporting
- Works with leadership and peers to improve delivery performance and maximize delivery opportunities throughout wider business where required.
- Develops and implements a focused strategy at customer level, supports bid and tender activity as required and assumes responsibility for positioning and new growth opportunities.
- Understands customer needs beyond the immediate scope and introducing other Wood services to the Customer to grow the overall scope for Wood and add value to the Customer/Asset.
- Ownership of HSSEA matters across customer contract(s): ensures HSSEA values are always delivered and adhered to, continuously influencing and personally role modelling safety behavioral values.
- Is a champion and role model for ethical behavior and compliance with applicable laws and policies.
- Supports the development and growth of people assigned to end-market/ customer contract teams, including supporting and allowing development opportunities outside of assigned market/contract(s)
- Supports recruitment, selection, and development of talent, ensuring effective performance and capability management, acting as a coach/mentor, and encouraging and supporting open and effective communication to optimize delivery of objectives, maximize team performance and achieve continuous performance improvement.
- Partially billable as a consultant, project manager or technical advisor. Billability percentage is a function of growth/execution priorities.
- Typical KPIs; applicable to end-market / customer contract(s)
- Revenue growth
- Gross Margin improvement
- Project / Program Delivery Excellence
- Pipeline growth (indirect; influence/collaborate with G&D)
- Regular key client engagement
- Customer feedback
- Team development and retention
Role will have a minimum of 5% travel which could expand to 25% travel depending on location/opportunities. Currently located in domestic US (Houston, TX)
QUALIFICATIONS
Qualifications:
- University Degree (bachelors or masters) in relevant discipline or equivalent combination of qualifications and experience.
Knowledge, skills and experience:
- Track record of successful project/program delivery within relevant industry sectors, end-markets or with known clients.
- Strong technical background with proven commercial/business development experience.
- Following experience preferred:
- Minimum 10 years in technical/ project delivery role in area of automation & systems integration, preferably in Upstream, Midstream or Renewables
- Minimum 5 years in commercial/ business development/ customer account management
- Demonstrated thought leadership in niche OT Consulting areas through participation in industry forums, conferences, events, committees and joint industry partnerships
- Experience delivering operations, consulting & project scopes for top tier clients
- Broad and deep understanding of an applicable industry and strong networking and relationship building capability
- Proven experience of building and maintaining key client relationships or end-market growth
- Strong team building skills; motivating people, proactively enabling cross functional best practice
- The ability to influence and challenge others to behave in ways consistent with the interest of the organization
- Ability to steer and implement change programs.
Technical, commercial and consulting experience in Industrial Control Systems, preferably in the Oil& Gas, Refining & Chemicals, Mining & Mineral Processing, Pharmaceutical & Life Sciences industry verticals centered on:
- Strong project execution experience for FEED, Detailed Design and Execution phases for greenfield and brownfield projects including configuration, testing, commissioning and start-up experience
- Background and hands-on experience with multiple control systems platforms (Emerson, Honeywell, Yokogawa, ABB, Schneider, Siemens, Rockwell etc.), operating systems and the interactions between systems, system hardware and architecture.
- Consulting & Project Execution in the following areas:
- OT Cybersecurity
- Open Process Automation
- Digitalization
- Remote / Autonomous Operations
- Proficient knowledge and experience with:
- Project execution best practices for multi-discipline global scope delivery
- Project Design documentation such as standards, specifications, scopes of work, testing procedures, reports, PFDs, P&IDs, Control Narratives, Cause & Effects
- Instrumentation / control equipment specifications
Personal Attributes
- Results-focused with an appetite for business growth and execution of delivery objectives.
- Safety-focused with an uncompromising approach to risk management. Places the welfare of both internal and customer employees at the top of the agenda.
- Passionately pursues and supports, demonstrates, and embeds company values.
- Strong team builder, listens to needs of team / client, and capable of identifying and adopting best practices to engender a spirit of cooperation and energize people
- Excellent interpersonal and communication skills.
- Pragmatic in approach with ability to balance commerciality with operational excellence.
- Flexible to respond and adapt to changing internal and external customer needs.
- Decisive, with ability to make decisions and follow through, ensuring learnings are incorporated
- Customer focused; develops sincere and open relationships with customers, current and potential; listens to customer needs and constantly strives to exceed expectations and add value
- Strong influencer, negotiator and mediator
- Entrepreneurial with ability to identify opportunities
- A motivated self-starter, who can self-direct when required, able to use own initiative and have autonomy to make appropriate decisions but also know when escalation is required
- Critical thinker with problem solving abilities
RESPONSIBILITIES
Key Accountabilities
- Accountable for delivery of contract performance directly focusing on assigned customer contract(s). Typical budgeted revenue targets are set per year (varies by economics, maturity of business, end market trends)
- Responsible for key clients and/ or more complex projects (i.e., clients with strategic requirements or higher revenue and/ or headcount)
- Develops and delivers a robust business plan, whilst driving and supporting corporate initiatives, ensuring company values are at the core of all activities.
- Accountable for maintaining positive customer relationship, fostering, and enhancing relationship management with open, honest, and effective communications.
- Negotiates changes to contract scope or terms with the customer. Follows Change Management process to identify and approve scope, cost and schedule and manages risks.
- Maintains operational integrity and excellence, ensuring robust governance, subcontractor management, and performance reporting
- Works with leadership and peers to improve delivery performance and maximize delivery opportunities throughout wider business where required.
- Develops and implements a focused strategy at customer level, supports bid and tender activity as required and assumes responsibility for positioning and new growth opportunities.
- Understands customer needs beyond the immediate scope and introducing other Wood services to the Customer to grow the overall scope for Wood and add value to the Customer/Asset.
- Ownership of HSSEA matters across customer contract(s): ensures HSSEA values are always delivered and adhered to, continuously influencing and personally role modelling safety behavioral values.
- Is a champion and role model for ethical behavior and compliance with applicable laws and policies.
- Supports the development and growth of people assigned to end-market/ customer contract teams, including supporting and allowing development opportunities outside of assigned market/contract(s)
- Supports recruitment, selection, and development of talent, ensuring effective performance and capability management, acting as a coach/mentor, and encouraging and supporting open and effective communication to optimize delivery of objectives, maximize team performance and achieve continuous performance improvement.
- Partially billable as a consultant, project manager or technical advisor. Billability percentage is a function of growth/execution priorities.
- Typical KPIs; applicable to end-market / customer contract(s)
- Revenue growth
- Gross Margin improvement
- Project / Program Delivery Excellence
- Pipeline growth (indirect; influence/collaborate with G&D)
- Regular key client engagement
- Customer feedback
- Team development and retention
Role will have a minimum of 5% travel which could expand to 25% travel depending on location/opportunities. Currently located in domestic US (Houston, TX)
QUALIFICATIONS
Qualifications:
- University Degree (bachelors or masters) in relevant discipline or equivalent combination of qualifications and experience.
Knowledge, skills and experience:
- Track record of successful project/program delivery within relevant industry sectors, end-markets or with known clients.
- Strong technical background with proven commercial/business development experience.
- Following experience preferred:
- Minimum 10 years in technical/ project delivery role in area of automation & systems integration, preferably in Upstream, Midstream or Renewables
- Minimum 5 years in commercial/ business development/ customer account management
- Demonstrated thought leadership in niche OT Consulting areas through participation in industry forums, conferences, events, committees and joint industry partnerships
- Experience delivering operations, consulting & project scopes for top tier clients
- Broad and deep understanding of an applicable industry and strong networking and relationship building capability
- Proven experience of building and maintaining key client relationships or end-market growth
- Strong team building skills; motivating people, proactively enabling cross functional best practice
- The ability to influence and challenge others to behave in ways consistent with the interest of the organization
- Ability to steer and implement change programs.
Technical, commercial and consulting experience in Industrial Control Systems, preferably in the Oil& Gas, Refining & Chemicals, Mining & Mineral Processing, Pharmaceutical & Life Sciences industry verticals centered on:
- Strong project execution experience for FEED, Detailed Design and Execution phases for greenfield and brownfield projects including configuration, testing, commissioning and start-up experience
- Background and hands-on experience with multiple control systems platforms (Emerson, Honeywell, Yokogawa, ABB, Schneider, Siemens, Rockwell etc.), operating systems and the interactions between systems, system hardware and architecture.
- Consulting & Project Execution in the following areas:
- OT Cybersecurity
- Open Process Automation
- Digitalization
- Remote / Autonomous Operations
- Proficient knowledge and experience with:
- Project execution best practices for multi-discipline global scope delivery
- Project Design documentation such as standards, specifications, scopes of work, testing procedures, reports, PFDs, P&IDs, Control Narratives, Cause & Effects
- Instrumentation / control equipment specifications
Personal Attributes
- Results-focused with an appetite for business growth and execution of delivery objectives.
- Safety-focused with an uncompromising approach to risk management. Places the welfare of both internal and customer employees at the top of the agenda.
- Passionately pursues and supports, demonstrates, and embeds company values.
- Strong team builder, listens to needs of team / client, and capable of identifying and adopting best practices to engender a spirit of cooperation and energize people
- Excellent interpersonal and communication skills.
- Pragmatic in approach with ability to balance commerciality with operational excellence.
- Flexible to respond and adapt to changing internal and external customer needs.
- Decisive, with ability to make decisions and follow through, ensuring learnings are incorporated
- Customer focused; develops sincere and open relationships with customers, current and potential; listens to customer needs and constantly strives to exceed expectations and add value
- Strong influencer, negotiator and mediator
- Entrepreneurial with ability to identify opportunities
- A motivated self-starter, who can self-direct when required, able to use own initiative and have autonomy to make appropriate decisions but also know when escalation is required
- Critical thinker with problem solving abilities
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