IT Specialist (Systems & Applications)

About the Role

Schedule: Full time, permanent (14 days on x 14 days off rotation)

Position Reports To: IT Supervisor

Position Overview:

Reporting to the IT Supervisor, IT Specialist assists with coordinating the effective design, implementation and function of information technology systems and applications and provide support to the information system activities.



Key Responsibilities

Responsibilities will include, but not be limited to:

• Tier 1 and Tier 2 desktop support for users onsite and remote
• IT service provisioning (i.e. add/delete users, change of access, password resets)
• Mobile device provisioning and troubleshooting
• Microsoft server and cloud administration

• Maintain Microsoft infrastructure (Active Directory, O365, GPO, DHCP, DNS, Hyper-V)
• Manage and own small to moderate projects.
• Building relationships and working closely with site with assisting on projects.
• Work with other departments and vendors on IT related projects
• Ensuring patching and Windows compliance cycles are up to date.
• Network troubleshooting and problem solving
• Backup and recovery
• Server management
• Monitoring and resolving incidents using the ITIL best practices

Qualifications

• University or College degree/diploma in Computer Science/Information Technology (considered an asset)
• 3+ years experience in Information Technology; a combination of education and experience will be considered; Mining experience an asset.
• Experience with Microsoft Server administration
• Experience designing and administering SharePoint Online
• Customer service focused with previous help desk experience.
• Organized and able to prioritize tasks effectively, managing multiple tasks in an environment with competing demands and deadlines.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft product suite, including but not limited to: AZURE, Active Directory, Exchange, Teams, SharePoint, Windows 10/11, and Office 365.

Other Requirements

• Sound knowledge of TCP/IP and basic networking principles
• Racking/cabling of servers and network equipment
• Ability to problem solve and handle multiple tasks efficiently and effectively.
• Ability to be on call after business hours, as required.

Compensation

The anticipated salary range for this position will be between $75,000.00 - $77,500.00.

*Note: this employment opportunity is based on an actual current vacancy, not just for future consideration



Why Coeur?

• Highly competitive base salary, and a quarterly incentive program
• Extended Health & Dental Benefit
• Short-term and long-term disability insurance benefit
• Defined match contribution to group registered retirement savings account
• Camp & Travel Allowance provided depending on residence