Account Manager, Fort McMurray AB

Location: Ft. McMurray AB Posted Date: August 14, 2019
Employer: To view company name. See instructions below
Employer Job Id: 15674 Careermine Job Id: 1796000

Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Reports to: Senior Account Manager

Shift: 5 x 2; Mon - Fri, 8 hours per day

Location: Fort McMurray, Alberta

Relocation: This position offers relocation to Canadian Residents


  • To be key contact person for the customer's account in relation to all matters such as our products, parts and parts planning, availability issues, invoicing, meetings and contract matters.
  • To maintain a trusting business relationship and to provide key liaison role between the customer and Joy Global.
  • Ensure external customer expectations are met (i.e. parts, equipment availability, etc.).
  • Develop contingency plans for addressing critical shortages quickly and cost effectively.
  • Accountability for all of the operational processes related to role and delivering performance on budget.
  • Represent the corporate view in supporting and enabling the consistent application of all processes, policies and guidelines.
  • Support the regional management team to ensure that a collaborative environment flourishes, that integrates sales, service, parts and support groups in reaching organizational goals.

Additional Responsibilities

  • Offer technical assistance and deliver the customer's requirement of technical assistance to appropriate supervisors at Joy Global in an effort to accommodate the customer's needs.
  • Gather and present information to the customer.
  • To assist and provide support for the customer's machine projects.
  • To develop and maintain key metrics and practices to identify opportunities for the customer.
  • Negotiate and administer contracts with the customer.
  • Work with internal departments/personnel and the customer's maintenance planners to manage parts planning function for the customer.
  • Ensure parts are available and delivered on time for the customer as required for planned and unplanned outages.
  • Facilitate on site parts planning and review planning of forecasted benchmark components.
  • Attend and participate in the customer's Safety Stewardship Meetings, management review meetings, maintenance planning meetings and plan work force and parts--reconciliations of parts usage, invoicing, warranty issues and availabilities.
  • Review and submit Warranty Claims on the customer's behalf.
  • Provide quotations for products, contract or parts supply when required.
  • Review and propose Contract Change Orders where necessary.
  • Other duties, as assigned.

Skills & Qualifications

  • 5 years' experience working directly in sales focused or similar account management role
  • Bachelor's degree in business development or a related field or equivalent work experience
  • General Heavy Equipment knowledge, with basic mechanics, hydraulics and electric knowledge
  • Effectively present information and respond to questions from groups of managers across the organization, clients, customers, and the general public
  • Must be self-motivated with sales driven attitude
  • 5 + years of parts and/or operations experience with continuously expanding professional experience
  • Proven and demonstrated ability to establish strong relationships with key stakeholders, both internally and externally
  • Proven and demonstrated leadership skills with a strong ability to communicate at multiple levels
  • Strategic thinker - strong ability to see opportunities and ability to convert into added value proposal for our clients
  • Superior interpersonal and communication skills with ability to connect with a variety of stakeholders at multiple levels
  • Verbally presents messages in a clear, concise manner
  • SAP and solid MS office skills (Word, Excel, PowerPoint, Project)

Komatsu Mining offers an excellent benefit package. We are an equal opportunity employer. We thank all applicants for their interest however, only individuals selected for interviews will be contacted.

No agency or candidate phone calls please.

Komatsu Mining Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process