Aftermarket Support Specialist

Location: Surrey, BC, CA BC Posted Date: August 14, 2019
Employer: To view company name. See instructions below
Employer Job Id: R-2019-2774 Careermine Job Id: 1796134
Company: Finning Canada

Posting End Date: Sep 03, 2019

Number of Openings: 1

Worker Type: Permanent

Position Overview: Job Summary:
The Aftermarket Support Specialist is an integral part of the Finning Aftermarket team, responsible for driving growth in market share for Caterpillar in Construction Industries. This interdisciplinary role is accountable for the commercial success and market share growth for Caterpillar parts.

This is a specialty Products and Services sales and support role responsible for the introduction and sales of new specialized services and parts to existing accounts. Primary responsibility is to grow specific commodity sales within a given territory. It is a secondary position on any account to the Product Support Sales Representative.
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Job Description:
Major Job Functions:
  • (40%) Execute on the Go To Market (GTM) strategy and plan for assigned products and solutions.
  • (30%) Work in partnership with the product and technical teams to ensure customer feedback and insights from the regions and the sales force are fed back into product development.
  • (20%) Participate in business development / sales calls in order to support sales teams with solutions under scope (and bringing in product teams if needed).
  • (10%) Develop a sound knowledge of the industry, customer pain points, the competitive environment and trends, and the effect on the Finning Performance Solutions business.

  • Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.
  • Cultivates Innovation: Paying attention to what customers want and need - new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still.
  • Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning.
  • Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.

Specific Skills:

This role requires a challenging collection of skills, making the ideal candidate for this position an interdisciplinary blend of the following:
  • Customer communication skills. Work in partnership with the product and technical teams to ensure customer feedback and insights from the regions and the sales force are fed back into product development.
  • Sales and business development skills. As need, be a significant contributor to customer sales calls where a digital solution is part of the solution being proposed to a customer. As such, this role requires the ability to plan effectively for sales meetings, to be comfortable and inquisitive with the customer to zero in on their unsolved business problems.
  • The ability to lead by influence. In order to accomplish this role's objectives, the individual must develop and leverage trust and credibility with regional leaders, in order to advance the role's objectives. This is innately a skill that some people appear to have, while others are only comfortable leading through authority.

  • Knowledge of Heavy Equipment, Construction, Mining or Power Systems is an asset.
  • Sound knowledge of specialized products and services
  • Ability to technically test, measure and evaluate equipment products
  • Understands and adheres to safety procedures

  • Accountable for the overall financial performance and commercial success of assigned products in the marketplace.
  • Meet established targets for sales and number of calls
  • Develop and maintain client information data utilizing Finning's CRM software
  • Maintain sound customer relationships
  • Maintain open communication with customers, Product Manager and other applicable groups in the company
  • Represent the Company in a professional and ethical manner

Education & Experience:
  • Bachelor of Business Administration or an equivalent
  • Technical and/or Parts experience is an asset
  • 2 years technical of technical sales experience
  • Ability to demonstrate results in marketing or sales operations, understanding deeply how to capture the attention of internal sales teams and external channel partners and customers
  • Expert persuasion skills and the ability to captivate a room when delivering presentations and product demonstrations, regardless of the seniority of the audience
  • Self-driven, tenacious, and optimistic - infusing everyone in the office with energy, passion, and positivity.

W e are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.