Field Engineer

Location: eMalahleni Posted Date: March 22, 2020
Employer: To view company name. See instructions below
Employer Job Id: 19048 Careermine Job Id: 1839145
Description:

Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Job Overview

A Field Service Engineer works within the Product Support Department which is responsible for the Aftermarket Support of Underground Soft Rock equipment, by providing the link between the field (Customers, Sales & Service Management, Smart Solutions) and internal customers (Product Management, Quality and Manufacturing).

The position will be based at either eMalahleni or Secunda and the incumbent will report to a Product Support Lead.

This link is aimed at driving Continuous Improvement of the company's products by focusing on:
  • Reliability & Maintainability
  • Life Cycle Cost
  • Productivity
  • The Major Responsibilities of a Field Service Engineer will be executed by focusing on the following key aspects:
  • Product Issue Resolution & Validation
  • Monitor & Influence Equipment and Component Performance
  • Direct Customer Support
  • Engineering Support
  • Service Development


Responsibilities

Job Specification (not totally inclusive):
  • Define product issues by gathering any and all information pertaining to the issue from all customers. This entails reviewing Sales Force data, Field Service and Engineering Reports, Smart Solution Reports, Condition Monitoring Reports and Customer Reports
  • Drive (ensure the successful resolution) the resolution of a Product Issue with the assistance of internal customers, specifically Product Management, by focussing on the priority of the issue (customer/business impact).
  • Drive Komatsu Mining Corporation (KMC) vision and mission.
  • Validate proposed solutions to Product Issues provided by Product Management or other internal customers through Field Trials and/or Projects.
  • Monitor and Influence Equipment and Component Performance of customers equipment by gathering and interpreting data to develop solutions for the customer. The focus is on improvement - the customer might not be aware of problem, or a possible improvement in their equipment performance.
  • Take every opportunity to gather intelligence and provide accurate reporting through SalesForce (KMC CRM) on Joy and Competitor equipment and business activities, including customer business activities.
  • Providing technical support to customers, Field Service Technicians and other Field Service Engineers in the event of breakdown situations and assist with fault diagnosis to ensure the machinery is operating to its full potential.
  • Conduct Machine Condition Assessments
  • Conduct training sessions covering specific topics in a classroom as well as underground.
  • Promote KMC through building customer relationships via provisions of superior and professional customer services and support.


Education / Qualification

Minimum Skills required:
  • S4/N6 Electronics/Electrical, fully qualified Electrician / Millwright with Flameproof and Gas Testing certificates.
  • Upwards of five years of practical mining experience is essential on the latest generation Joy equipment.
  • A strong mechanical and/or electrical aptitude with maintenance and troubleshooting experience on mining machinery is required.
  • A high level of Joy product knowledge is essential.
  • A good understanding of engineering design principles would be advantageous.
  • Must be computer literate with a sound knowledge of MS Word, PowerPoint, SAP, Salesforce and Excel.
  • Must have good communications and report wiring skills.
  • Valid driver's license and own reliable transport.


Competencies

Leadership

Continuous Learning

Effective Relationships

Critical Thinking

Service Orientation

Drive for Results

Adaptability

Business Acumen

Collaboration

Communication

Customer Focus

Delegation

Diversity

Emotional Intelligence

Essential Job Functions

Influence

Innovation

Operational Excellence

Problem Solving

Results Driven

Technical / Functional Skills

Zero Harm

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.