Mining Technology Products Specialist

Location: Aurora CO Posted Date: September 8, 2019
Employer: To view company name. See instructions below
Employer Job Id: 372651 Careermine Job Id: 1800729
Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Mining Technology Products Specialist in Aurora, CO. 

This position is responsible for selling and supporting mining technology products in cooperation with our Earthmoving Machine Sales Representatives. The Technology Products Specialist is the technical and application expert for the full line of mining technology products offered by SITECH Rocky Mtn and Wagner Equipment Co. (WECo). Primary duties include assuring that customers are receiving full benefit from their mining technology investment, performing support contract work at the mine site, creating quotes, making sales calls, providing formal and informal training, installing software and firmware updates, taking internal and external support calls, acting as the liaison between the
dealership and manufacture regarding product problems, and troubleshooting system issues. While the position is not primarily responsible for new system installs there will be times when this position will be expected to perform or assist in these duties. Our desire is to have this position spend around 20% of their time on sales activities and 80% on support.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Administrative:
Writes Tech Solutions quotes that will be used to create sales orders and rental contracts
Maintains supply of needed technical and marketing literature
Tracks and reports product problems to management and manufacturers
Tracks all provided data required for billing of support contracts (CAT and Wagner)
Keeps the manager informed of all sales opportunities as well as competitive activity, lost sales, and making recommendations on merchandising programs
For large installation projects, serves as the project manager assuring milestones are met and that the customer receives regular communication
Maintains company standard regarding p-card reporting and record keeping

Organizational:
Assists Sales and Marketing departments in setting objectives, and developing marketing programs to meet WECo.'s goals for Technology Product volumes and profits
Provides/facilitates support and training of Wagner Sales personnel and external customers as the company technical expert on hardware, software, and applications

Interpersonal:
Develops a good working relationship with customers' operating personnel and provides training and refresher courses as required
Maintains outstanding One Professional Team relationships with WECo. Sales and Service Department personnel

Sales:
Sells Technology Products as factory-installed options and as an aftermarket solution
Sells repairs, support contracts, and warranties for technology products
Assists the salesmen in preparing and presenting quotations, closing sales, leases, and rentals at acceptable gross-profit levels as determined by the Manager

Technical:
Applies a working knowledge of GPS systems
Applies an understanding of survey practices and procedures
Applies a working knowledge of routers, firewalls, VLANS, switches, windows server, data bases, multiple operating systems (Windows, Linux, Onx)
Serves as the technical expert for the installation, troubleshooting, repair, and use of these systems
Serves as the application software expert and helps assure that the customer is receiving full benefit from their investment
Evaluates system performance (hardware, firmware, database, network, and software) and proposes changes as needed to optimize performance
Assists service managers in making customer, dealer, and manufacturer policy settlement decisions
Acts as technical contact for external and internal customers (phone and walk-in)
Facilitates internal and customer acceptance of these products by being a reliable source of information on these products
Acts self-sufficiently in finding technical information from a variety of sources
Provides support and coordinates demos to both internal and external customers
Troubleshoots and creates harnesses and cables
Effectively communicates complex technical issues to non-technical external and internal customers

ESSENTIAL JOB REQUIREMENTS
Minimum Education Required: Bachelor's degree in business, engineering, electronics, information technology or an equivalent combination of education and experience

Minimum Experience Required: Minimum of 5-years' experience with CAT, Trimble, or related technology field

Certificates, Licenses and Registrations Required:
Must be able to acquire MSHA and OSHA certification for working at mine sites
Valid Driver's License and driving record that meets standards

Required Skills and Competencies:
Data Entry

Organizational Skills
Telephone Skills

Communication Skills
Safety Knowledge

Math Skills
Reading / Writing Skills

Product Knowledge
Reasoning Skills

Preferred Skills and Competencies:
Knowledge of full line of technology products
Ability to work well under pressure
Ability to work independently and with minimal supervision
Ability to solve use external
Willingness to work in all types of weather

Computer Skills:
Microsoft Word - Intermediate
Microsoft Outlook - Basic
Microsoft Excel - Basic
Microsoft PowerPoint - Intermediate 
ET / SIS / SIS Web / STW - Intermediate

Other relevant information:  Other duties as assigned by Manager.

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.