Regional Tech Suppt Engineer

Location: Home Office Posted Date: March 19, 2020
Employer: To view company name. See instructions below
Employer Job Id: 19015 Careermine Job Id: 1838816

Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Job Overview

Entry Level, Works under guidance of a more experienced professional.

Learning prescribed methods to perform specific and limited portions of TS engineer roles and responsibilities so that US issues are resolved promptly and to Gigaphoton's (GPU) customer satisfaction.

Conducts limited training, logistics and knowledge management activities to support GPU's CS strategy of Joint Support. Perform backup activities as required.

Key Job Responsibilities

  • Escalate issues as they arise
    • Communicate to supervisor actions
    • Update action plans as instructed
    • Obtain data for root cause analysis for all early failures and prepare QC Reports to Oyama TS and QC department
  • Training interface with Customers
    • Schedule training delivery
    • Maintain training schedule
    • Maintain GPU training course curriculum
    • Customer needs analysis
    • Revise to meet customers changing requirements
  • Logistics support
    • Service News tracking and planning
    • Part identification
    • Tooling Calibration / maintenance process owner
  • Must follow all safety regulations and maintain a safe accident free workplace.
  • Assist in the review of documents for compliance with work procedures, OHSA standards.
  • Joint Support training assistance
    • Feedback to NPI/ASML on JS performance
    • Internal OJT tracking and performance improvement


  • Degreed in discipline or equivalent level of knowledge, Associates degree related to LASER technology.
  • 0 - 3 years of progressive learning and demonstration of skills related engineering and work experience showing ability to communicate, analyze, troubleshoot and going above and beyond to perform work assigned.
  • Excellent written and oral communication skills.
  • Desire and ability to represent Gigaphoton in a positive and professional manner
  • Very strong skills in customer service

Additional Information

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.