Service Coordinator-Holmes, NY

Location: Holmes (PBE) NY Posted Date: November 10, 2019
Employer: To view company name. See instructions below
Employer Job Id: 17091 Careermine Job Id: 1819314
Description:

Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Job Overview

To assist the service department in all administrative duties and communications with the other departments, and customers. Assist in schedules, follow-ups, billings and other related support.

Key Job Responsibilities

  • Provides administrative assistance to the service department by receiving and coordinating customer & internal requests for service information and scheduling work, daily tracking of technician's time in CDK.
  • Provide coordination & technical support for manufacture warranty claim filing, policy warranty requests, and submit claims to the warranty department.
  • Communicates with customers on work status and billing information, approves & processes outside purchases to work orders, opens work orders, and edits & closes work orders (invoice work orders).
  • Monitors, maintains, purchases & provides inventory control for shop supply inventory and maintains service truck fleet operating expense & operation reports.
  • Monitors & maintain branch Safety programs; Meets OSHA and EPA compliance


Qualifications/Requirements

  • Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
  • Bachelor's degree preferred, or minimum 2-4 years in service operation administration or similar fields
  • Able to work efficiently with minimal supervision.
  • Strong organizational, communications and customer relations skills; A solid understanding of pricing principles and discounting effects & attention to detail in all areas of responsibility
  • Good working knowledge of computer & systems in place; basic equipment operations and mechanical functions


Additional Information

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.