IT Technician
- Employer
- Agnico Eagle
- Location
- Val-d'Or, Quebec, Canada
- Salary
- Competitive
- Posted
- Jan 08, 2022
- Closes
- Jan 24, 2022
- Ref
- NUN00307
- Category
- Computer etc., Technicians
- Work Term
- Permanent
- Work Load
- Full Time
- Language
- English
WHAT DO YOU VALUE IN A CAREER?
At Agnico Eagle, our values never waver. We believe in trust, respect, equality, family and responsibility. Why? Because they express who we are and they have helped us succeed in business for over 60 years.
WHAT DOES AGNICO EAGLE VALUE?
We value you - your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.
ABOUT OUR OPERATION:
Agnico Eagle has three active properties in Nunavut. The Meadowbank open-pit mine, in operation since 2010; the Amaruq satellite deposit, which is 50 kilometers northwest of Meadowbank and the Meliadine underground mine, in operation since 2019. To support the Nunavut projects, Agnico Eagle has staff based out of 2 regional offices, located in Val d'Or and Mirabel, Quebec.
YOUR NEXT CHALLENGE:
Reporting to the IT Coordinator, the IT/OT Technician is part of the IT/OT Department and collaborates with other departments of the mine. He/she will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle's culture, Health & Safety Code of Conduct and the environment.
WHAT YOU NEED TO SUCCEED
Your Work Schedule
At Agnico Eagle, our values never waver. We believe in trust, respect, equality, family and responsibility. Why? Because they express who we are and they have helped us succeed in business for over 60 years.
WHAT DOES AGNICO EAGLE VALUE?
We value you - your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.
ABOUT OUR OPERATION:
Agnico Eagle has three active properties in Nunavut. The Meadowbank open-pit mine, in operation since 2010; the Amaruq satellite deposit, which is 50 kilometers northwest of Meadowbank and the Meliadine underground mine, in operation since 2019. To support the Nunavut projects, Agnico Eagle has staff based out of 2 regional offices, located in Val d'Or and Mirabel, Quebec.
YOUR NEXT CHALLENGE:
Reporting to the IT Coordinator, the IT/OT Technician is part of the IT/OT Department and collaborates with other departments of the mine. He/she will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle's culture, Health & Safety Code of Conduct and the environment.
- Respond to requests for technical IT/OT assistance in person, via phone, and electronically;
- Diagnose and resolve technical hardware and software issues;
- Research questions using available information resources;
- Advise user on appropriate action;
- Follow standard help desk procedures;
- Log interactions and administer help desk software;
- Identify and escalate situations to IT/OT Analysts if technically complex or if it requires urgent attention;
- Maintain the IT/OT inventory by ordering and receiving the materials;
- Maintain the division's printers fleet;
- Create and maintain user accounts;
- Program VHF/UHF radios;
- Configure Cisco IP phones and voice mailboxes;
- Configure WiFi aps;
- Deploy, updates, maintain and configure computer fleets (IT/OT).
WHAT YOU NEED TO SUCCEED
- College Diplome in Information Technology;
- 5 to 7 years of experience in IT Customer Support;
- Mastering of MS Windows and MS Office Suites;
- Excellent knowledge of Microsoft Active Directory and Microsoft SCCM;
- Excellent knowledge of Xerox and HP printers;
- Strong knowledge of radio communications and pagers;
- Strong knowledge of networking and VLAN configuration;
- Strong knowledge of PC hardware and software;
- Strong knowledge of FM radio broadcasting, CATV distribution and satellite communication;
- Excellent interpersonal skills and ability to communicate professionally with clients;
- Strong organizational skills, self-governing and ability to work under pressure;
- C2, ERP System (J.D. Edwards), amateur radio certification and knowledge in audio/video installation are considered valuable assets;
- Experience working in a multicultural environment;
- Strong ability to effectively communicate in English (Oral and written). Selected candidates must attain a passing mark on the SPEEXX English language assessment.
Your Work Schedule
- Schedule: a hybrid schedule; 5 days of work followed by 2 days of rest followed by 5 days of work followed by 2 days of rest followed by 7 days of work on site followed by 7 days of rest; flights departing from all communities in the Kivalliq region, Mirabel or Val-d'Or, Quebec.