IT Administrator I

Job Description

Position Summary

As a member of the Information Technology team, this position provides direct support to clients (internal to the Company) in a professional and timely manner on a wide range of technologies. The position also provides professional services within the Information Technology department to continually improve department efficiency and effectiveness.

Essential Duties and Responsibilities

• Provides proactive and reactive support to clients including first level problem tracking, analysis, and resolution in a multi-platform environment.
• Performs tasks to ensure stable and reliable daily operations. This will include deployment of standard systems including version updates, monitoring of equipment and systems, routine record keeping, and reporting.
• Administers security and system access on designated platforms and systems.
• Represents IT within projects for the planning and implementation of service upgrades and technology improvements, including input to change management processes.
• Assists clients with their needs assessment for software, hardware, and/or training initiatives.
• Conducts or coordinates training initiatives on supported technologies.
• Develops work plans, schedules, and creates/maintains documentation consistent with department standards for continuous improvement.
• Assumes other duties and responsibilities as may be required in response to changing circumstances and the economical and physical environment of the Company.
• Performs related work as required.

Job Requirements

Education and Experience

• Associates degree from an accredited college or university in Computer Science.
• Minimum 2 years of related work experience.
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.

Skills/Competencies

• Attentiveness
• Time Management
• Communication
• Attention to Detail